Chewy.comReviews of chewy.com

Chewy truly is one of a kind. I lost my pet. It was very hard to call & cancel my orders then also telling them why i was cancelling. I wish i knew the gentleman's name but he was very compassionate when assisting me. He lowered his tone & he talked about my pet with & offered exceptional empathy. I was perfectly satisfied with his care at the end of my call. 2 weeks later, I received flowers at my door offering condolences to me. This was the most compassionate unexpected surprise I never would have expected. For all of this, in the future, my pet care will go through Chewy without question. Thank you so much to the Chewy Family!

I love that Chewy now carries Smallbatch pet food. My dogs love the freeze dried chicken recipe. I love the mission of Smallbatch and the use of humanely raised and organic ingredients. Now I can conveniently order with my other pet supplies on Chewy.

Fast shipping. Good price. And I once had a problem with my package, and they solved it promptly. Friendly customer service.

I ordered pet food on this site. They offered a discount for auto ship, so I set that up. They also advertised free 1-3 day delivery, and a satisfaction guarantee. I thought it sounded too good to be true, and I was right. After I ordered the pet food I got an email claiming they needed to confirm my information before they ship the item. I know this isn't true, but still I responded and let them know all my information was correct. They did not respond or ship the item, so I sent a message asking why the item wasn't shipped. I let them know my pet needed the item (she is diabetic and needs special food) and told them to ship it now. No response to the message, and when I checked the status of the order I found they had blocked the shipment and my next auto ship. In conclusion, I strongly recommend not doing business with this company. They did not provide the goods or services advertised, they wasted my time and left my poor pet without the food she needs. They do not care about customers or their pets, as evidenced by the lack of communication, lack of customer service, and blocking orders for no reason. Beware!

Chewy.com is STILL a scam artist operation. A couple years ago I ordered several 8 lb. jugs of lightweight cat litter. Guess what Chewy sent me? Two gigantic/heavy cartons of cat litter. I couldn’t even bring the shipping carton into my house without help from a neighbor. When I asked why they did not send what I ordered, they said it was all that was available in their nearest warehouse. Now comes my chance to give Chewy another chance. I decided to use the $20 off deal they offered me by mail. After painstakingly entering all the order information, including getting waylaid by the recurring message indicating I could save money with their coupons – which of course was another of their scams, they didn’t want me to use the credit card I always use. They wanted me to use Pay Pal or G Pay. No thanks. Anyway, there was no way for me to enter PLACE ORDER unless I behaved like a sheep and did it their way. Adios Chewy; hello Amazon.

best prices for pet food & toys

Have been a customer for years. Chewy has been great overall, we only experienced one time they wouldn't give a replacement for a damaged item which resulted in a lot of back and forth. Otherwise it's been no problem and fast shipping, easy, and we love the convenience of it.

I bought my cat's food on Monday, they took the money right away but on Tuesday I Receive a message that says that I needed to call to customer service to fix something with my account.Which I did and they asked me a lot of verification questions and then they said that everything was fixed and that I will receive the food between 24 and 48 hours on Friday 4am I receive another email saying that I should call again and do the same process again and that they couldn't Approve my purchase EVEN THO THEY TOOK THE MONEY ON MONDAY asked for same information twice and told me that I will receive the food not later than friday... And because Is friday Already, and my cat does not have her food and I will have to go to another store anyway I aked them to cancel my order and account And they said that they will give me back the money in 2 business days MEANING NEXT WEEK (I have to wait for the weekend plus to the business day for having the money back when they did not have any problems takingit from me instantly) and like nothing they invite me to create a profile for my pet to keep buying there?!, haha not even crazy, The audacity of this people... I will not buy there Ever again....