Many Issues
Poor order tracking and minimal communication. Could not get a firm ship date until material was actually in transit. Material delivered 4 weeks after promise date and no certs upon arrival.
By Stockwell Elastomerics - C.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ChemPoint works with chemical, ingredient and finished product manufacturers to bring the right chemistry to customers.
ChemPoint (chempoint.com) has 56 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
56 approved reviews, newest moderated first
Poor order tracking and minimal communication. Could not get a firm ship date until material was actually in transit. Material delivered 4 weeks after promise date and no certs upon arrival.
By Stockwell Elastomerics - C.
Seth Sedberry and Conner Cahill were both very helpful in helping us choose and acquire the right product for our application.
By Tom B.
Lead times are sometimes long and unpredictable.
By Michele V.
good service responsive and helpful
By Mike M.
Terrible communication and experience.
By Greg W.
You have a great customer service team and they work with us and make the ordering process easy.
By Applied Machine S.
Great help, shipped quickly, good value.
By Bill W.
It is very difficult to receive a response from customer service and sales support.
By Bell International L.