CheckrReviews of checkr.com

Very very very bad company to run background check on for any other party! They throw you out of work for WEEKS until they come with result! And the problem your company unable to help or fix the problem with them, just keep waiting,,, which is BAD too

Rejected by Uber Eats over charges that were dismissed 12 years ago and same dismissed charges are now showing up as “consider” whenever Lyft pulls my background when it had been clear before. Essentially I’m getting rejected because of an arrest record for crimes I didn’t commit nor was I found guilty of. This is a blatant violation of law and there isn’t crap I can do about it. I’ve been driving with Lyft for over 3 years, but can’t even deliver a cheeseburger for Uber because of something I never did in the first place. Meanwhile, I have no idea how I’m going to be able to afford food this month and the biggest slap in the face of them all; I’m a 90% s/c disabled veteran! I went to war for you, but I can’t deliver your lunch?

Supposedly I have been waiting on a lyft background check since May 31st 2023. Today's date August, 8th the background still has not been completed by CHECKR. FIRE THIS COMPANY!!!!!!

No customer service support. Waited way too long for a report and it came back blank.

Better service Faster For those experiencing issues with their current background screening vendor CredentialCheck can help! We provide accurate and compliant background screening reports with a live customer support team available to assist via email, chat and phone when needed. We are 100% U.S. based and work with companies of all sizes. Please visit our website or call us at 248-689-2000 to learn more!

why would anyone think about sending a customer a pass for a screening that expires on the same day? Let alone, 2 hours away from receiving. Customer service is non existent, no phone number to call in case you need help, and if you request an email to access your account you don’t even get that. I have no idea why companies insist in using this “service” as background checker.

It is physically impossible to get ahold of an actual human being if you have any sort of error. Heaven forbid you make a mistake, because you will never be able to fix it. I don't know who thought it was a good idea to replace humans with a worthless chat bot, but perhaps they should be replaced with a bot too. I've never been so enraged in trying to change one thing. This is an absolutely worthless organization which only exists to siphon away VC funds.

Buyer Beware! Checkr doesn't make it clear that the prices listed on its pricing guide are just starting price (its in a tiny star at the bottom of the page). Nor does it tell you this when you order a background check or even after while they are processing it. You are just slapped with additional fees weeks later when they issue your monthly statement. By then, you've already requested additional background checks and the whole thing is an expensive fiasco. In my case, I ordered a background check for $54, only to be charged an additional $95 for that check because of additional court fees! To add insult to injury, they have NO PHONE number to address customer questions. Their sales team sure calls you about a million times, but when you want to call them with a question, you are out of luck. You can email customer service, but they don't respond. They only responded after I emailed twice and looped the sales team. And then their response was canned and they didn't resolve my concern (that their pricing is deceptive). They just sent me a pricing pdf (which is different from what you see in your account when you are ordering your checks) that has small print saying that that there may be "additional fees." I own a small business and we need dozens of background checks per year, so we can't work with an unethical, unreachable business. They have lost my business and you should save yourself the headache by avoiding them altogether!