Good customer service for Alicia Perry. Very helpfull
Ms. Perry was very helpfull and polite.
By Maggie R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
322 reviews
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Cheapflightbuddy is listed under Activities & Tours in Miami, Florida.
Cheapflightbuddy (cheapflightbuddy.com) has 322 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
322 approved reviews, newest moderated first
Ms. Perry was very helpfull and polite.
By Maggie R.
Richar Brown help us when we where nervous on how to get our e tickets. He was of great help!
By Irma S.
Would give a -10 if possible. BEWARE. This is BAIT & SWITCH ! ! ! ! An hour after booking my flight, & receiving flight confirmation, I received an URGENT email from cheapflightbuddy.com regarding my "flight & booking of reservation", "your reservation is currently on hold". "We have made several attempts to contact you using the phone number you provided". Checking my phone log..... I had not received a single call from this entity. Their reason for contacting me, was to make me aware that: #1. I was not allowed to bring ANY luggage, nor would I have an option to purchase carry- on or checked baggage. Only 1 personal item allowed. #2. There would have to be a request for my reservation & seating, submitted to American Airlines for approval. AA would respond within 1 hr, & I would receive a call back with determination. #3. After 4 hours, I received another URGENT email, stating the same as before. Again, I had not received any calls. #4. I contacted a cheapflightsbuddy agent, only to be told AA had denied my reservation! #5. I was then advised, that within 24 hours, AA would contact them, with available flight options, and they would contact me to choose from thise options. #6. I was advised that the flight options from AA, would be within a timeframe of 10 days prior to, & up to 10 days after, the date I would select from options THEY gave me to choose from. #7. Again, there would be NO GUARANTEE that I would be approved for my flight selection within their 20 day window.. #8. I requested to cancel my original reservation.... I was advised, NO REFUND, PERIOD. All of these restrictions were "supposedly" listed at the time I booked my flight. Although the agent was unable to point me to where this is noted on their website.. Nor was I able to locate any of these restrictions on their website, or upon attempting to book a flight.
By Tracy
Roman Smith was very helpful with my e-tickets
By MARITZA BECERRA W.
Romain did excellent job
By Dave P.
Asher was very good and curious I will recommend him
By Martel A.
Oh my gosh I had Riley, help me with buying my tickets and helping me check in she was amazing . When ever am traveling I would make sure to have her help me.
By Melinda
Adeline Rose, was very helpful
By Larry J.