Chatway Live Chat & AI ChatbotReviews of chatway.app

One huge oversight. There is no user authentication with this chat widget, only on Shopify. How? That’s probably the most important thing for any product out there to know if they are getting a repeat customer messaging them. Right now the product doesn’t recognize that who is messaging, so if your customer messages from mobile, tablet, or web, the chat widget will think it’s a completely different user and send a new message/ticket to your support staff creating completely more work and confusion for the staff. I have asked them about this for Wordpress a couple times and they literally have told me they have no timeframe on when they will add this. 🤔 Well it is a couple months later and they have added other updates like the ability to “end a chat”. But not something as important as identifying and authenticating your user. Am I missing something in how this is of such low importance to them and how they are willing to tell me things about this that are untrue. I have a software company, I know authentication does not take months. I even asked them if I could have my team build it for me and they said they will not condone it. I understand that part though. I want to use them because I love their user interface. But the part where I feel like they are lying to me just rubs me the wrong way and prompted this review.