Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Chatway Live Chat & AI ChatbotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chatway is a live chat, AI chatbot, and customer support platform that helps businesses communicate with website visitors, support customers faster, automate repetitive work, and convert more leads and sales.Businesses can add a customizable live chat widget to virtually any website and manage customer conversations from one shared workspace. Chatway is designed for customer support, sales, ecommerce, SaaS, agencies, and growing teams that want a simple way to deliver fast and personalized customer service.Chatway includes an AI Support Agent that can answer customer questions 24/7 using website content, Help Center articles, FAQs, and other business knowledge. The AI can handle common questions automatically, communicate in multiple languages, and hand conversations over to human agents when personal assistance is needed.Teams can assign conversations, organize agents into teams, collaborate with private notes, use canned responses, add tags and custom data, schedule messages, create reminders, search conversation history, and build automated workflows. Businesses can also manage multiple inboxes and chat widgets for different websites, products, departments, or brands.Chatway supports customer communication across website live chat, WhatsApp, Facebook Messenger, Instagram, email, and other channels. Native iOS and Android apps allow agents to receive notifications and respond to customers from anywhere.For ecommerce businesses, Chatway integrates with platforms such as Shopify and WooCommerce, helping agents access useful customer, cart, product, and order information while supporting shoppers.Chatway also includes a customizable Help Center, live translation, multilingual support, automations, advanced search, post-chat surveys, roles and permissions, and integrations with popular website platforms including WordPress, Shopify, Wix, WooCommerce, Square, and BigCommerce.For developers and AI-focused businesses, Chatway provides MCP, REST API, and Webhooks. MCP all
Chatway Live Chat & AI Chatbot (chatway.app) has 256 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 243 reviews with 5 stars · Clear filters
Chatway is an amazing app for websites! It’s incredibly easy to use—just download the app, and you’re ready to go. The new FAQ feature is a game changer! It allows you to create a list of commonly asked questions and answers. This makes it so easy for customers to find the information they need quickly and effortlessly. Plus, it’s 100% free! I’m very happy with it and highly recommend it!
By Tamar
great!great!great!
By zdd
في الحقيقة منتج يستحق التجربة وفريق الدعم في الموقع قمة في الأخلاق والتعامل اصحاب المواقع انا انصحكم بهذا المنتج
By يحيى ا.
A great app and program. It works great and provides live feedback. The dashboard is user friendly too. Great app to use, especially if you’re on a budget.
By Bridget J.
This is a great app. Customer service is responsive and helpful. Clients comunicate instantly with me now.
By Kristina R.
user-friendly, even one without experience can easily understand how to set it up awesome helpdesk!
By Joanna L.
easy to set-up for your website + I had some problems the customer support helped me a lot in it until it fixed
By Dèconnerdesfigures
I have a shop with Big Cartel and they recently offered integration with the Chatway. The setup and integration was super easy and user friendly. Once the setup was done, I downloaded the app to my phone. Now, if need be, I can talk to customers and answer any questions they might have live from my phone. Gives me peace of mind knowing that I can potentially help but also keep a customer that might have a question about the products I sell.
By Drew T.
