Refused Refund, No Support Response
I think I've waited long enough, and I haven't even received a reply email. I'm very disappointed.
By feng L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
164 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chat App is listed under Internet & Software in Wilmington, Delaware.
Chat App (chatlyai.app) has 164 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
164 approved reviews, newest moderated first
I think I've waited long enough, and I haven't even received a reply email. I'm very disappointed.
By feng L.
These show as they are official with ai models want my instant refund
By Shoaib A.
There was no Zero. This company is a scam. I got scammed.
By Pavan G.
Total scam, they sponsor ads and write GEMINI or whatever platform you are using
By Kelly
Basically an ad scam...
By Hristian D.
If you sign up you lost your money.No refund poilcy.Money looters
By dileep K.
I accidentally subscribed to the $90 annual plan on Nov 30, 2025 when I was actually looking for Claude/ChatGPT. The website design and Google ads are extremely misleading. According to Chatly’s own refund policy, purchases can be refunded within 24 hours if fewer than 7 messages are used. I met both conditions: - Used only 3 messages - Submitted refund ticket #54267941 within a few hours - Clearly stated it was an accidental purchase It has been over 144 hours and I have received ZERO response from support, not even an acknowledgment. This is unacceptable. Hundreds of other users on Trustpilot and Reddit report the exact same issue: support ignores tickets until the 24-hour window passes, then claims “no refund”. I am now forced to file a chargeback/dispute with my bank/payment provider today. I will update this review once the money is refunded. Chatly, please process my full refund immediately for ticket #54267941 and reply to my email. Otherwise the chargeback will proceed. Extremely disappointed. Will not recommend this service to anyone. December 2025
By Thuy Hoa Bui T.
total scam unfortunately pops up as number one when searching for claude, please be aware, you cannot copy paste code from other ai's here impossible. you need the claude app which is a different thing. do not subscribe, unfortunately it got google rank 1 as total scam site which is unbelievable, I hope google takes steps asap!
By Kurt W.