SpectrumReviews of charterspectrum.com

Customer service is absolutely under trained! Poor people trying to do a job that they have zero idea how to do.... I have tried multiple times with my internet but especially my phone service. The absolutely most useless customer service I have ever dealt with... Not to mention the fact that Spectrum is basically a middle man who refers you to any othe company possible when you have an issue... Will never use Spectrum again as soon as my contract is up on my Google pixel

Worst of the worst champions in internet and service. The Technicians its not their fault. Its the Company that sucks ass. Horrible. Minus 100 stars. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 their product is garbage.

My bill increased for the 3rd time. It went up to $95.00 this month. I called them and they were only willing to decrease it by $5.00. I am a senior citizen, with 2 tvs and 1 laptop. Their prices are the highest in the industry. Time to look elsewhere, i will be canceling Spectrum. They are very well known for their constant price increases.

We pay quite a bit for our internet bill as it is, at RANDOM times it will be out for hours on end. Beyond irritated and I'm so done with spectrum. 2.15$ a day for a credit on my bill is a joke. Once im able to, I am switching. Never again.

I called in to customer service to end my service by a certain date and to inquire about an increase on my recent bill. I want to stress that the person I spoke to was friendly but the company itself is trash. I've been calling in to cancel a lot of my services with other companies since I am moving and spectrum was the first to say they could time an end date to my service and that I must wait to the end of my billing cycle to call and cancel. Which is insane that I will have to pay three weeks of service that I am not receiving. Nor could cs explain why the increase in the bill either and I was not notified beforehand. Will definitely not do business with this company again.

Well we shopped around for internet in our area Run across spectrum internet We thought Hey this would be good so we typed in our address and it come back Yes available in my area so everything is set up to get my internet hooked up 2 days before hook up I get a call saying oh I'm sorry internet may not be available In your area or your address but the sales lady said on the phone oh absolutely it's available in your area so we had it all ready to be set up but now no internet spectrum you need to do better Not looking good for a multi-million dollar company.. If I could give less than one star I would..

First, I almost gave a two because of the one very kind woman I spoke with locally. Unfortunately her kindness just isn’t representative of my experience as a whole. I was upset about my internet bill continually going up to ridiculous amounts with no notification or reason. Because you have no choice but to call in order to cancel, and they try to do everything they can to convince you to stay, I had already been talked into staying once. This time I decided to go ahead and have a new service connected before calling. Anyways, she said she completely understood and gave me great advice on how to move forward. I turned in my equipment the next day and have just been waiting on my final bill. Smooth and simple. Today, I get a call from someone trying to tell me I need to settle it over the phone with him now. I politely said, “I’ve actually already spoken with someone so I don’t need to do anything else right now, but thank you.” He then said I need to return my equipment immediately or he was going to charge me for it too. Told him I’d done that and was waiting on my final prorated bill. After that he started threatening to send me to collections and got extremely rude, telling me how wrong I was, then said “fine I’ll put down refusal” and hung up on me as I was speaking. Bottom line, I’ve had them for three years and the advice I have to give is, DO NOT use Spectrum unless you enjoy surprise raises in your bills, bargaining every couple months or so, and being spoken to like you’re the problem. Oh and your internet going out much more often than it should. Thank you to the one woman that was so so helpful, but no thank you to the company as a whole.

I have been a spectrum customer for over 5 years. Since I've moved I've had nothing but outages and no service literally every weekend. For over 12 plus hours. I currently live in Tampa Florida and would not recommend spectrum service to anyone. They always claim it's the storm or some kind of outage but every weekend for hours at a time. I will be changing my internet service this is the worst system ever. 😡😡😡😡😡😡