SpectrumReviews of charterspectrum.com

They have a monopoly in my area so they can do whatever they want regardless of how bad the service is. The internet cuts in and out a lot because they are too cheap to upgrade their equipment. They underpay their workers as well as keeping their staff to a minimum to maximize profit.

My mom died on 6/20. Spectrum bill, dated 7/3 arrives today, 7/11. I call to disconnect service which they did. They then proceed to tell me the amount due for service, after she died is still due. Then, when returning the equipment, I was told I am not an authorized user of the account and could not return the equipment. Spectrum charges dead people for services they did not receive and refuses their own equipment when returned. There is a name for people like this, I am just not authorized to use it here.

I was already using Spectrum Business and needed a new phone system. So I met with Josh Baker who is with the healthcare department of Spectrum enterprise. He gave me the hard sell for new internet and Ring Central phone system. It's been nothing but a cluster F of confusion and broken promises. Spectrum reps know NOTHING about Ring Central! You sign a contract and then they ghost you. Do not work with these people-THEY ARE CROOKS! And my monthly bill is OVER $600!! Seriously thinking about canning them and nixing the contract.

On June 6th, 2025 a technician was scheduled to come out to my home between 12 pm and 1pm on June 7th, 2025 to repair a phone cord damaged by a previous technician who was out on May 1st, 2025 so that I could receive the phone services that I am currently paying for. Today, June 7th, 2025, I phoned Spectrum multiple times requesting the estimated time of arrival for the technician scheduled because no one texted nor called to inform me that the technician was arriving late. Finally after speaking with multiple call center representatives, I got an answer. When Jacob, the technician for Spectrum, arrived he had nasty attitude that he openly gave towards me and my son. Upon entry he asked, "So what am I here for?" I paused and asked if they had not told him what the service call was about. He stated "No, they just told me that you were upset about the service being disconnected." I told him that wasn't true and tried to explain to him that the phone line I was paying for was not working and that it was due to the previous technician damaging the cord assigned to the modem. I told him that I needed the phone line to run into the fax machine, but he insisted on running the phone line through the modem in the living room. When I told him no, his attitude grew more hostile. Noticing his demeanor, I called Don Bailey with Spectrum directly and left a message on his phone at approximately 2:07 pm on 6/7/25. Jacob with Spectrum became more agitated and aggressive. He would state immediately after I left the message for Don Bailey, "I'm just going to call my supervisor and tell him that I cannot work with this." Then I told him to look up, that I have cameras that are recording all of this, including voice. After he noticed the cameras, he stated, "Yes ma'am," and walked out the front door. I have cameras that can provide evidence of everything stated alongside three witnesses who were present in my home at the time of this incident. Spectrum rescheduled it with a different technician for between 5pm and 6pm today June 7th 2025. Here it is 7:40pm and still no one has shown up. I advise everyone to drop Spectrum and invest in a company that is actually going to be worth your time. All Spectrum wants is your money for the extremely poor services that they give. The customer service representatives and there technicians are very rude and unprofessional.

I have been with them for over 10 years. The first 6 years I had constant disconnections. I called constantly to report no service, they would come out and give me new modems. Never did they check the wiring. Finally an employee rewired and I was able to get more consistent internet service. Then the rates more than doubled. I questioned the bill, they encouraged me to try the TV box, stating that if I didn't like it they would decrease my billing rate. I returned it, they kept my rate the same! Apparently there are 2 different rates: the box and the service. Here's the catch: I called in the month after I returned it, the man explained the 2 different charges and he'd get it taken care of. A month later it was still on the bill. They won't credit me back even though it was obvious their employee didn't do the job. I'm happy to report there are other internet companies in my area, whereas it was a monopoly when I moved here. I will be leaving Spectrum this month.

I have been with this company 10 years and from day one nothing but problems is their a lawyer out there reading this contact me I have wasted over 5 thousand hours on the phone and thousand emails and probably 1000 tickets to fix the problem!!!

Bate & Switch Pricing! I have had Spectrum Internet for a few years, I received an email with 2 year price guarantee of $30 if I were to bundle 2 Cell Phones for $60. I called spoke with Chris and after I explained I would probably go back to Mint Mobile after the 2 yrs. he gave me 1 phone free for a year. Now my bill is $30 internet, $30 for 2 cell phones year 1. Year 2 is $30 internet and $60 2 cell phones. I get my auto pay for cell phones it's correct at $30, here's the switch... my internet is $60. I call Spectrum, forward the email with pricing, only to be told I must be reading it wrong or I'm mixing up my numbers, some things I can't even believe. I gave dates, names and times so they could check. No one can help me. So now I have to switch again after I paid the ONE TIME ONLY Activation Fee of $50. This company pulls you in and they don't care if you leave, they have other people to rob. The Number for the promotion is at the bottom on the right -Aux44674E00563692 beware as I was told this is not Spectrum even though it's their phone number 833-944-2433

This is the worst company in the world two years and they haven't fixed My mobile account problems, what a joke of a company, Let me give advice to customers video tape and record your conversations they tell you bold face lies about going to give you discounts you pay All this money up front for protection and when something goes wrong they say you don't have it They get away with it because they refuse to give paperwork want to tell you that's the way they're mobile services are absolutely 100%crooked!!