SpectrumReviews of charterspectrum.com

Spectrum internet has gone from ok, to bad, to terrible, to NOW, several states are beginning a class action suit for falsified speeds. I had AT$T internet in 2009-2012 which was slow, but workable and I received $71 in a class action. Spectrum will speak politely, however, after 2 years and a price increase from $39.95 to $65.95. I use Mint Mobile cell phone data to stream tv and movies, because Spectrum internet cannot reach buffer speeds, it stated as a 100 Mbps.

They are horrible and lie annd think its okay to come on your property and disrespect it by spitting on it and makig fun of my God when I have a ministry I do not recommend them at all . I tried to resolve it and got called a liar that there customer service never told me to call a IT Tech to our office these people are crooks ,

I was moving and called in 2 weeks prior for a 12-14-2018 installation, The lady which was still living in the home I was moving to called and asked why I was disconnecting her cable? NO ONE SHOWED UP ON 12-14-18! I did call Spectrum on 12-14-18 and told them if they did not come on Monday the 17th just to forget the order. Well, they did come in the afternoon of 12-17-18. As I stated I did move in on 12-14th. I received my bill 3 weeks approximately. The amount of the bill was $543. I went to Spectrum immediately! ( I had no previous charges and HAD returned any and all equipment) The lady I spoke with could not find any reason for such charges. She did contact someone by phone, and they stated not to pay anything at this time. Later the following week I did pay $167.00 and a couple of weeks later I did pay $168.00. She also informed me my bill was $163.00 per month, and I now ow approximately $300.00 . I am 73 years of age, and feel I have paid all I need to. I did return all equipment. The lady I was speaking with reviewed my bill, and stated not to pay anything until I received my final bill. I will never deal with this company AGAIN!

Spectrum Specialist David kept telling me they have no hidden fees, like other cell phone companies. I had not called regarding cell phone service, I had called on TV service. I was very interested in what he was telling me regarding the cell phone service, but I asked him about what I originally called on;Spectrum Lifestyle TV and Internet for 74.98 a month for 12 months. Well after an hour and a half, he says my monthly bill would be 84.99 a month, I said no it says 74.98 a month for 12 months right here in the letter I received. He says well there's a 4.99 DVR monthly charge and the rest is taxes. I asked how much are the taxes? He put me on hold for a while; came back and said well there is the 4.99 DVR charge and 11.99 Broadcast fee a month, really no hidden fees at Spectrum and these two charges added to the 74.98 do not equal 84.99. So I ask to speak to a supervisor, I get Ashley and she doesn't care at all that the letter says 74.98 she says it is what it is and you don't have to accept it, contact the Better Business Bureau if you have a complaint. I asked for a Manager, she told me there is no Manager available and just contact BBB. I again asked for a Manager, she finally transferred me to Greg. Who I explained everything all over again. He says well with taxes you are looking at 103.13 a month for the service. You have got to be kidding me, for a plan that is advertised as 74.98 a month? This is outrageous and someone needs to stop it. They should be made to honor the prices they are advertising, not be alllowed to add another 30 dollars a month to your bill for something that is supposed to be a wonderful deal for being such a great customer! Edited: According to the BBB the company responded to my complaint by going over the charges with me and that the charges are correct 103.13 for Internet and Lifestyle TV for 12 months, not the advertised 74.98. I did not accept their solution, they offered service for 74.98 and that's what they need to provide, I will pay additional taxes for the service but I will not add broadcast charges that should already be included in their package deal. I pay nothing for the service I have now, why would I want to pay them additional fees for one extra channel then what I am getting now? There is nothing in their advertisment that explains why they charge additional broadcasting fees and if I pay nothing now, why would I go with a company that wants to charge me a 74.98 fee plus all these other fees. Stop lying to the public!

Charter is overpriced, shoddy internet and cable service. Good customer service doesnt exist with this company.