SpectrumReviews of charter.net

De har uden min samtykke hævet 100$ på mit master card. Jeg kender ikke virksomheden og kommer fra Danmark. Det er svindel.

We dumped Spectrum some time in May 26. Unreliable VOIP - periodic no dial tone, no phone. No Voice mail - spectrum unable to fix this and service tech would not assist. Bill - about 30% higher than other provider. No more Spectrum - we have been customers for 11 years but no more.

My cousin built a new house! so since I was paying the cable anyway since, I went ahead and put it in my name. The tech told me they don’t use cable box’s anymore a lie, told me they only use Xumo digital streaming box’s and told us they only $5 a month to rent no no they are not $5 a month to buy em 4 I got under the impression they were for rent til I got my 1st bill they were $125 each and every single one broke within a year… smh I was stuck because no other company to get cable and internet from once they is I’m leaving spectrum!! Should be able to sue for false advertising and abuse of customers trust and $$!!

I’ve been stuck with the monopoly of Spectrum internet and home phone service for 6 years now and every year, without fail, there’s been one inconvenience after another, from slow-to-no service and some of the densest “Customer Support” imaginable. And every year, a price increase, without any advance notice or tangible justification. As a matter of fact, every time the price increases, the service level decreases. Internet/WiFi slows, in spite of claims of improvement. I’m seeing the old “buffer” notice like in the “dial-up” days. Home phone service is a sometimes service. I’ve missed calls because of no incoming, I have my own answering machine so that I can hear when a message is being left by the caller where with Spectrum, I have to check my e-mail for notification, then log into my account on the sub-par internet service to check for messages. All will work well with the phone service for a while and then, suddenly, for no apparent reason, Spectrum’s “answering” will cancel my home machine so that there’s NO out-going message letting callers know that there IS an answering device. What they hear is absolutely nothing AND my machine won’t record for some reason. I’m constantly “re-setting the equipment”, but it’s an effort in futility. Recently I was told that I needed an “up-grade” which would be provided “at no cost”. Spectrum sent me a new modem and router, all was installed, worked well and on the very next bill came an increase. “Service improvements” was the reason I received when I contacted Spectrum directly. The spectrum.net web-site is, essentially, non-functional in that “settings” for service most often result in notice: “We are unable to up-date records, set preferences, modify service”. “Call block” of annoyance calls is non-functional. Trying to stop Spectrum “voice-mail” is impossible and on a recent “chat” I was told “You’re answering device is competing with Spectrum voice-mail.” It never “competed” before recently. I’ve had the same “device” for 5 years with no trouble. “You have to disconnect your device and change your telephone.” was the “solution” offered by Spectrum “customer service”. The increases are, on average, 6 dollars monthly, compounded over the course of 6 months to a year, and as I say, no “advance notice”, no reason, no customer consideration. Contacting Spectrum is a complete waste of time because “options” offered are “pay the rate or drop the service” and again, they’re a monopoly in rural areas. It’s blatant abuse and if not actually so, “borderline theft”. Equally, it’s utter disregard for customers/individuals. A thorough investigation and audit of the company and practises by local, state and federal authorities is WELL PAST DUE! I’ve scoured the internet for “reviews” on the company and have found the VAST MAJORITY of other Spectrum customers are suffering the same or similar abuses. I’ve spoken with neighbours who are also trapped by the monopoly of Spectrum and have yet to hear a positive comment. I will be pursuing actions with our local, state and the federal authorities with the hope that Spectrum’s monopoly will be legally ended and reparations issued to customers in view of the absolute disrespect and abuse suffered, for many, over years.

Phone is overpriced, when I can get a free i-phone to switch to verizon. It is inefficient, I cannot even answer it when someone calls without navigating through a ton of worthless crap. And their web interface is obviously run by idiots. I am tired of having to change my password because their portal is retarded. My saved info on my computer does not change, why does theirs?

This company is poorly run they lie like hell on the phone make false promises and you spend hours being patched around the world to people that don't have a clue what is going on, going into spectrum there limited to what they can do They have wasted over 5 thousand hours of my time and not until you speak to the 20 or 15 person that tells you that they don't know how to fix the problems, I am going to organize a picket line for Anderson SC soon as I get a permit from the court then I'm going to Sue time lost,pain and aggravation and anything else I can get!!!

I don't understand why Spectrum gets so much hate. Their customer service was great. I wanted to switch services, and they gave me a huge discount for another year. Do that EVERY year for cheap internet!

I have spectrum mobile and although the price is right the service sucks. It’s even worse than t-mobile. I find myself never having service at home or out and about. I have to stay on WiFi to get calls out. I’m in Ohio so I have no idea why it’s so crappy. I’m at a total loss because a few months ago the service was just spotty now it’s like non-existent. The customer service is just snobby for some reason they never have any solutions. They just keep transferring me to the retention rep who just keeps offering me discounts:(