CharityStarsReviews of charitystars.com

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4.7/ 5

Excellent

381 reviews

CharityStars4.7Excellent

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About CharityStars

CharityStars is a leading charity auction platform providing exclusive access to celebrity-driven items and experiences while supporting charity.

CharityStars (charitystars.com) has 381 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: charitystars.com
Website: charitystars.com
Category: Malls & Marketplaces
Listed on The Fair Hearing: 2026

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Apr 3, 2025

Selling fake jerseys after stating it is "Official"

I got some good products here, I used to enjoy the experience until I found out they got me a fake jersey. I recently bought "Erling Haaland's Manchester City 2024/25 Signed Official Shirt". It clearly says it is an "official" shirt, but doesn't seem so. As the style no in the tag says: 752576-01 with a 41 written in a pen on the inner tag, which gives me information that it is completely fake. I searched up the style no and a fake Uruguay national team jersey came out. Also there were many people who were saying that these types of jerseys are fake, with different style no. and a pen mark on the inner tag. It looks like the jersey itself is completely fake, after stating that it is an "Official 2024-25 Manchester City Home Shirt". I used 300 British Pounds + 60 British Pounds for service, shipping, etc. A total of 365 British pounds, and you sent me this fake jersey? You guys should have said that it is a "replica" jersey, instead of an official one, since it looks like it is the case. This is absolutely absurd. Ridiculous.

By Jasonn K.

Response from CharityStars· Apr 4, 2025

Dear Jasonn, Thank you for reaching out to us regarding Erling Haaland's Manchester City 2024/25 Signed Official Shirt. We understand your concerns and appreciate your patience while we conducted further verification. We've already sent you a couple of emails, but to ensure everything is clear, we’ve outlined the key points we previously communicated below. We contacted Manchester City’s official shop, and they confirmed that they operate using item numbers rather than style numbers. When the item number is entered into their system, the shirt does appear as a valid product. We also reached out to the donor, who stated that the shirt was obtained directly from Manchester City, although they are unable to provide proof of purchase. Our internal checks approved the listing based on the Certificate of Authenticity provided with the shirt, which we cross-verified with Manchester City. That said, we're happy you decided to keep the jersey! Feel free to contact us for any further queries. The CharityStars Team.