CharitybuzzReviews of charitybuzz.com

Response from Charitybuzz· Aug 15, 2022

Hi Tag, Thanks so much for this feedback! We're so glad that you've had so many wonderful experiences through Charitybuzz. It's always a pleasure working with you, and we're excited to continue assisting you with redeeming your auction wins.

Response from Charitybuzz· Aug 16, 2022

Thank you so much for your continued support! We are looking forward to working together more in the future as well!

Response from Charitybuzz· Aug 15, 2022

Hi Mike, Thanks for taking the time to reach out to us; we apologize if there was any confusion regarding this lot. This package includes a meet and greet, as well as items that will be shipped to you prior to the event. All of our lot pages have a "Shipping & Redemption" tab, which will detail the minimum processing and handling charge for any physical components included in the lot. Any lot featuring a physical component will also include the lot term "Additional shipping charges may apply based upon the location of the winner." which is typically applicable to larger items, or international shipments. I've asked our shipping team to reach out to confirm your shipping address so that our donor can ship your items, and someone on our customer concierge team will be connecting you with the event coordinator for this event shortly. If you have any other questions, our team will be able to assist you.

Response from Charitybuzz· Aug 15, 2022

Hi Raena, Thank you for taking the time to leave us this feedback. Congratulations on your recent auction win! A team member will be sending your redemption email today, which will detail the next steps on how you can redeem your trip. The buyer's premium is a standard fee for most auction houses. It allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity. We appreciate your philanthropy, and will be more than happy to assist you should you have any questions during the redemption process. Thanks again for providing us with this feedback.

Response from Charitybuzz· Aug 15, 2022

Thank you so much for this feedback here. First, congratulations on your recent win, it is very nice to have you back on our site! Regarding our Buyer's Premium, as of 2019, this is charged on all auction lots across the site as is standard across auctions worldwide. Customers received a notice advising of the change and our FAQs were updated to reflect the same, but of course we understand it may not have been obvious as you returned back to the site. Our buyer’s premium not only helps us maintain a competitive space in the industry, it allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity. In an effort to be upfront and transparent about these charges, we list the Buyer's Premium as item number 1 on our Conditions of Sale tab that you mentioned here. Our team is excited to help coordinate the experience for your recent win. Thank you again for all of your time and support!

Response from Charitybuzz· Aug 16, 2022

Thank you so much for the kind words! We are incredibly happy to have you as a customer.

Response from Charitybuzz· Aug 16, 2022

We are so happy to hear you had a great experience! Thank you for sharing and we look forward to working with you again in the future.

Response from Charitybuzz· Aug 16, 2022

Thank you so much for sharing! We really value your time and appreciate all of the kind thoughts and words. We'll continue to do our best to make sure you always have the best possible experiences with us!