ChargePointReviews of chargepoint.com

I have been invoiced for three charges in the London area when the car in question and driver(Me) were in Scotland. After many differcult converstaions and emails they inform me a refund has been accepted, however the link they have sent does not work and my email and password are now not recognised and I can't access my account. They have sent me a customer satisfacion link that has also been copied to a random stranger with a similar name!!! Atrocious company avoid at all costs.

I am extremely frustrated with how ChargePoint is handling the transition after changing their terms to exclude private drivers. Because they locked private users out of the app, they have made it incredibly difficult to get our remaining account balances refunded.Trying to claw back my own money has been a nightmare. The process is overcomplicated, communication is poor, and they expect drivers to jump through hoops just to recover funds that ChargePoint chooses to no longer support. It feels like they are intentionally making the refund process as difficult as possible in the hopes that people will just give up.If you are going to force private customers off your platform, you should automatically return our wallet balances to our original payment methods, not trap our cash and force us to chase you down for it. Terrible customer service.

POS company. They hold your money on purpose. My average cost to charge is $10 and charge point charges $25 just to connect. And sometimes that $25 charge doesnt get updated for weeks. Call the company they say "oops sorry, happens sometimes..." app will charge you and charging station will say card not authorized. POS company. Their a joke

C'est le prestataire des bornes de recharge de LIDL mais il n'est pas possible de créer un compte (13008) chez chargepoint et donc pas possible de commander une carte. C'est tout simplement ubuesque.

ChargePoint have closed the UK B2C accounts and have removed access to your account. They have taken my money that was held on account and I'm unable to get it back. Another American company taking the UK for ride.....

Job ID 16663 Dear ChargePoint Customer Support Team, I am writing to make a formal complaint regarding the unacceptable delay in resolving the fault with my EV charger and the continued failure to provide a satisfactory level of customer service. My charger stopped working on 28 April 2026, and I reported the issue immediately. Despite this, I was forced to wait approximately two months for an engineer to attend and inspect the fault. The engineer eventually attended around a month ago and advised that a replacement part was required. Since that visit, I have received no further update, no expected timescale for the repair, and no indication that the matter is being actively progressed. I understand that the repair responsibility involves both ChargePoint and We Power Your Car, who are responsible for carrying out the repair. However, regardless of how responsibilities are divided between your organisations, this does not excuse the unacceptable lack of communication, ownership, and resolution. As the customer, I should not be left chasing two companies for a repair that should have been dealt with promptly. I have contacted your company numerous times to request an update. On every occasion, I have been told that someone will call me back with a resolution, yet these promised callbacks have repeatedly failed to happen. I contacted you again today and was specifically assured that I would receive a call back today. Once again, no one contacted me. It has now been three months since I first reported the fault, during which time I have been left without a working charger. The length of this delay, the lack of communication, and the repeated failure to honour promised callbacks is completely unacceptable. I am requesting that this complaint is immediately escalated to a senior complaints handler and that I receive: A full explanation as to why this repair has taken so long; Confirmation of the exact status of the required part; A firm and realistic date for completion of the repair; An explanation of what action will be taken to address the poor communication and handling of this case; Details of any compensation or goodwill consideration for the inconvenience and disruption caused. If this matter is not resolved promptly and I do not receive a satisfactory response, I will have no option but to escalate the complaint further, including referring the matter to the appropriate ombudsman or dispute resolution service and seeking advice regarding my consumer rights. I expect a written response confirming how this matter will be resolved. I look forward to your urgent response.

Appalling app and service. Devices do not recognise existing credit and attempts to pay manually have seen the bank stop my card as suspected fraud. I have been waiting over 2 months for a refund of the outstanding credit. App and company totally unreliable - DO NOT USE. Following their reply I wrote and provided the requested information yet again only to have the email ignored! They have been sent all the information several times. I can’t believe this company is still in business

questionable security in their app (no MFA/2FA, no possibility to delete devices, no behaviour/login protection e.g.) I got scammed by a english user and after sevceral mails and tickets i still have no refund and my mail got blocked by their support system.