ChannelAdvisorReviews of channeladvisor.com

Best Software for Ecommerce

The absolute best way to get all of your products listed in all of the relevant marketplaces. Hands down.

Love the platform! Works great for all of our needs and helps us expand to new markeplaces very easily. Customer support is excellent as well.

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems. However, it is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway. All in all it is good software but not the best company to work with.

Over promised, under delivered. I spent a great deal of time researching Channel Advisor. That is, over a year before I decided to go for it. The sales reps there are VERY aggressive, and will promise you the moon. I read tons of reviews that were very positive, like many of the ones on here. That leads me to believe that many of these reviews are shills for the company. The reps will tell you that Channel Advisor will handle so many of the problems you have been having. The kind of problems that happen when your e commerce operation starts going into the million dollar plus sales range and beyond. Balancing inventory between various marketplaces, creating master skus, repricing on various marketplaces, building variations on products across thousands of skus, listing products with huge amounts of variations... those were all problems we were having. Channel Advisor will help you get launched, for a fee of course. Everything is for a fee. Soon the numbers become massive, and you now have an incredible overhead added onto what you already have to cover. No problem you'll be told, "blank"% of Channel Advisor customers increase sales "blank" amount (insert huge number that seems overly optimistic for both). You'll be aggressively pushed to sign paperwork locking you into a very inflexible contract. Once that is signed, it will become increasingly difficult to get ahold of your sales rep. Now you are in the hands of the launch team. They were nice guys, I can't think of anything bad to say about any of them, but they were much more interested in hurrying up and putting things on amazon, walmart, ebay, etc than explaining their methodology or what would be the ramifications later. I ended up with disasters of listings that were suppressed, cancelled, duplicated on amazon incorrectly, and so forth. Sales actually went down. I went from spending time developing my business to spending 12 hour days just fixing problems within Channel Advisor. The repricer never, ever worked correctly. I had used Feedvisor before that, and it worked great. Channel Advisors repricer is the worst piece of software I have ever seen designed. The listing templates, while seeming to help productivity, didn't at all. Most of CA was about as effective as Terapeak, except that Terapeak costs about $180 per year, while CA costs thousands per month, depending on your package. In the end, I counted down the days to get RID of Channel Advisor and go back to other software that works better and has much better contractual agreements. I pay about 1300 a month now for several different suites, and I am very happy. I mention all of this not because I have a personal grudge against the company, its just that its not at all worth what they charge for it. I estimate that the value of using CA in the year 2016 was about NEGATIVE $35,000 to my company, all considered. Hopefully this review saves someone a year of their life.

This is a great company. They are easy to work with and have been very honest with me. They have more features than I could've imagined.

We have recently signed up for the buy button service with Channel advisor. The service we have experienced so far has been great. From the first meeting to the launch date the team have been a real support.

The support network provided is second to none and the system is extremely user friendly which provides great efficiencies to the team.