ChameloReviews of chamelo.com

I made an order on May 1st! The website said that in stock. Then the online store wrote to me that they were out of stock and to wait until July! I refused and asked for a refund. They didn't answer for a long time, then they wrote that they were ready to refund the money and asked me to write the order number again. I answered them, but that they sent me a letter where they offered a 20 percent discount and that I should wait. I refused again and asked for a refund! Yesterday wrote to me, they said that they will make a discount and send the glasses today. I'm still waiting, I hope to receive them today update, May 8, I received a tracking number, waiting for tracking and delivery I received a 30% discount, these 30 percent of the amount were returned to the card 26 . I received the sunglasses, also a discount for a small delay. Thank you!

Order#19173. I bought 5 x $25 coupons to use on one of their bundles and reached out how I can use on one order and today they marked it delivered without actually sending me the coupons. I've tried calling and emailing customer service with no response. I will be filing a dispute with my credit card company and I will file a complaint with the BBB (Better Business Bureau). I suggest for everyone to stay away from this company. They will steal your money and will not respond to your emails or calls (no way to leave voicemail either). REVISED: Revised my review from 1 to 5 stars. James, their manager was able to help me resolved my issue in a timely manner. I appreciate the excellent customer service support provided by James and his team.

[#16911] I’ve ordered a couple of glasses from Chamelo and i like them so far. I’ve never seen glasses where the tint can be changed by just a touch / button on the frame like the Aura and their other models, which makes them unique in my opinion. There was an issue with my first order. I ordered the regular model of the Aura glasses at first, and later wanted to switch the glasses to the prescription version so i notified them about this and they changed the order accordingly. However when the package arrived i received the non prescription version so i contacted Customer Service about this issue, and to their credit they were willing to resolve it. I appreciate their helpful attitude and the solution they provided🙏 Now so far so good, and i’m now waiting for prescription version to arrive, so i can enjoy the Aura glasses without needing to wear contact lenses when i don’t want to🙂 Update: I’ve received the glasses after an unexpected delay, i waited patiently and can now finally wear the much needed new prescription glasses with the tech that they build in the Aura Rx model!

I placed an order about a month ago, but I haven’t received my glasses yet. It’s disappointing because I was really looking forward to getting them, especially since they seem pretty stylish.

first: there is no prompt response even I send few emails. second: took almost a month to deliver instead a week third: received but can't hold the power. it always goes to offline mode after few second of power. last: found finger print on both lenses when I first open.. disappointed

SO A GREAT CUSTOMER SERVICE. AND HOW QUICKLY I WAS SERVED

Final Update #6 (08/19): Aura Rx Sunglasses arrived about 2.5 weeks ago. After some use, here's what I'd have to say. Very stylish, and relatively light to wear The color changing tint - works as advertised and easy to figure out. Now a very important thing for me is how my prescription would work with these glasses Putting them on - at first, it's a bit overwhelming: it's as if I put on 3D glasses. I'd have to keep still for a bit and can't really make sudden movements with my head or else it just gives me a headache. So definitely not the ideal pair if you really value your vision. Long story short -I could never wear these glasses while driving, however if I'm lounging around, these shades are fine. Will give benefit of the doubt because this concept is innovative and brand new so kudos to Chamelo for getting it done. I imagine as years go by, the tech will be cleaner and the issues I'm having won't be as severe (or even exist). I'll stick to a 4/5 rating. The delays and months it took for the glasses to get here really did make things frustrating but having them now in my hands and being able to use them (somewhat) does make me happy. Not to mention compensation provided by customer service really helped. Issues aside, I'm glad to own a pair. Original Review (4/30): Hate to do this because customer service rep has been responsive but at this point the wait is insane. Ordered the Aura Rx (Order #15503) back in February. After multiple delays and extra wait time, I was told the glasses were expected to be shipped out by April. April is over and still nothing to show for it. I can’t even get an appropriate ETA for shipping - all I keep hearing is “soon” Going to have to dispute the charge at this point because I also ordered a cleaning kit and I expect that could at least be sent by now but still nothing. Hope this can get resolved soon or something because I really do want these glasses but also don’t see any guaranteed fix anytime soon. Update #1 (05/01): Manager reached out and gave me an actual date of when shipping may start after describing what's left in the process [manufacturing 1 week, assembly and processing1 week] so the week of May 12th shipping should start Better info this time around, will keep updated. Update #2 (05/12): Was notified there's going be at least another two week delay for shipping. Was told to expect shipping the week of the 26th. On the bright side, they're providing compensation to make up for it. Will keep updated. Update #3 (05/29): Notified that there's going to be an additional two week delay due to a manufacturing issue...even though I was told my glasses were expected to arrive at their fulfillment center last Friday. Even with the compensation, this experience is starting to sour on me again...will keep posted. Update #4 (07/03): So still waiting on the glasses however since my last update, there was quite some development. The COO sent out an official email regarding the shipping and statuses of all Aura Rx orders back in mid June, promising that orders will be shipped over the next several weeks. I still haven't received a shipping notification however upper management has assured me my order is expected to get in this week. Let's hope so. On the bright side, management and I have come to an agreeable compensation to make up for all the delays. Now, we just wait for the glasses. Update #5 (08/04): Finally after a month since my last update, got the notification that my order has been shipped and customer service followed up with me personally to let me know what to expect. Now, just wait for the Aura Rx to arrive and can finally see how it goes. Almost 6 months later since i first placed the order, finish line in sight

***Updated review, buyer beware****6.23.2025*** After finally receiving my product months after ordering, I unfortunately had to return them for a refund as they did not fit. I returned the item in good faith in May and have yet to receive a refund. my last two emails regarding my refund have been unanswered, so I guess at this point I am out the money - I will never do business with this shady company again and if you are smart you won't either. *Updated review*May 12, 2025 - After my initial review, I was contacted the following day by James a manager with the support team. He addressed empathy for the experience I had and offered a viable solution to make it right. True to his word the glasses have been received and the technology features and really nice. I would love to give a five-star review however I am not able to because the glasses have never been received. I placed an order for Dusk Classic in early December (around the 12th) as a Christmas gift. As it got close to Christmas, I inquired with Customer service regarding timing and was informed by Hannah that the variation I ordered was currently out of stock and expected in January. If they were out of stock, I am not sure why they charged my credit card or didn't contact to advise me of this. I agreed to wait until mid-January, and it has been a waiting game ever since. The company has never reached out to me to update, but to be fair Hannah always replies to my email with an update regarding a new ETA. I really did want these glasses for my son but finally decided to cancel the order since it has been four months, and I am still waiting. After attempting to cancel, I was given a new ETA (good news) with a request to allow 48 hours for processing. After waiting a week, I decided to go through my bank to dispute the payment. All I can say is buyer beware, I am very disappointed.