Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
22 reviews
Chameleon GlassSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chameleon Glass is a maker of high quality, innovative glass tobacco accessories. Shop online, find a store near you, and more. 100% American made by real people.
Chameleon Glass (chameleonglass.com) has 22 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
22 approved reviews, newest moderated first
The glass arrived broken. When contacting customer support, I was informed they could not provide a replacement due to an internal error. Additionally, the refund issued did not cover the full amount paid, and I was instructed to reorder at my own expense. Very disappointing experience.
By N B.
Definitely the best quality glass and by far the smoothest hitting pipe I’ve ever had! I am going to order a couple dozen of these pipes for everyone in the state of Connecticut to get a calm cool hitting experience along with a touch of nostalgia. Very intriguing colors and art! Highly recommend
By Bryan W.
Response from Chameleon Glass· Mar 9, 2026
B, Thank You. I appreciate every order, but when we get it right enough to receive a 5 star, thats special and I appreciate you taking the time to pass on the kind thoughts!
Excellent product. Moroccan water pipe bowl works great. Needed a longer stem but they were not available at the time. I Adapted it to fit and is possibly the best thing ever purchased! Right On!
By Stephen B.
Response from Chameleon Glass· Jan 8, 2026
S, Really awesome to end my day reading your words. Thank you for taking the time out of your day to post a review, they both help us improve AND put a smile on our faces after a long day! :D
I ordered the ergonomic glass ash catcher a couple of weeks ago and couldn’t be happier. I liked it so much that I had to turn around and pick up a Gandolf ash catcher. What can I say, Chameleon knows their glass! I’m super proud to buy American products whenever possible. I hope the employees at Chameleon know how important what they’re doing is. Keep on producing as long as you can…Thank you guys for keeping the glass blowing alive in the USA. This next bowl is for you!
By Dave Z.
Response from Chameleon Glass· Sep 18, 2025
Dave, Thanks man, I really appreciate the kindness! We put in the work every day and love it when someone realizes it! TYTYTY :) Sparking up with your for a W&B right now...
I checked Trustpilot before ordering from Chameleon glass. The reviews seemed mixed, but I took a shot. I could not be happier. The shipping was quick, and the item was exactly as described and pictured on the site. It was thoughtfully packaged, and even had a hand written thank you note in the box and a piece of Hi-Chew! Nice touch! The glass piece I ordered is perfect, even better than I expected. The price was reasonable. I will definitely be ordering again from Chameleon Glass.
By Steve
Response from Chameleon Glass· Jul 28, 2025
Steve, Thank you, much respect. Our TP reviews are mixed due to anyone, even non-customers can post on TP, which means you rolled the dice for me and gave me the opportunity to do in action what review words suggest I do not. Thank You! :)
Like product. However, in reading other reviews, the product I ordered included a carry case for my glass pipe. When I inquired about not receiving a case, the company did not respond.
By Jeff S.
Response from Chameleon Glass· Jul 1, 2025
Jeff, The pouches are not part of the product, which is why they are not included in the product description. Chameleon has run promotions offering free pouches and lighters before, but they are not part of the product. I've not run a promo since before the pandemic because the factories I was sourcing them from closed. They are now 3x more cost, so, we stick to lighters these days. I provide support for the products. You emailed me on Saturday (closed), Monday is a long day after being closed on Saturday and Sunday, there is a lot to do. 11 hours worth. My apologies for not having time until today to respond to you.
The owner of this company didn't like my review, So he sent an email threatening me with "putting my lights out" amongst other threats to my life. Anyone running company and doing that to its customers should be put out of business and shut down. buy elsewhere.
By Broken G.
The experience shopping with Chameleon Glass was 10/10. A very awesome glass blower emailed me to help me through any problems. Emailed ME first! Now that’s grade A customer service. My glass came perfect, with extra goodies, and right on time. I would recommend you buy with Chameleon before anyone else.
By Rileyg
Response from Chameleon Glass· Apr 1, 2025
Thanks R, it was a pleasure to serve you and I am stoked you dig the piece!
