Amazing Customer Service!
I am a freelancer. I was hired to update and create directory listings for a law firm that has 13 offices in North Carolina. That is a tedious and boring task. Most of the time you can get no customer service from anyone. I have been trying all week to get websites like Yelp to help me...not so with Chamber of Commerce. I got almost instantaneous service! It was truly mind blowing and amazing! I accidentally created a duplicate listing. My listing had more details than the old listing, but the old listing had over 90 reviews that I didn't want to lose. I wrote customer service to ask them what to do. I checked my email about 5 minutes later because I was waiting for a security code for a different website and was shocked to see that I had already gotten a response with a solution from Chamber of Commerce. Kudos to Jamie, their account manager! In this day and age getting an actual human being that really understands the problem is very rare. It is also much appreciated! I have gotten so disillusioned and depressed about the serious lack of customer service in all industries, not just web companies. Even if you can get a human, there is usually some misunderstandings because of language differences as many companies use people in other countries. I just really want to thank Jamie at Chamberofcommerce.com for quickly helping me. I also want to say that I was posting free listings on behalf of my client NOT paid ones so there was no motivation for them to help me that quickly. Thank you!!!!
By Lisa