Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
28 reviews
Chamberlain's Chocolate FactorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chamberlain’s Chocolate Factory & Cafe has been handcrafting chocolates in Roswell, Georgia since 1986. Our dedicated peanut-free facility offers handmade chocolates, truffles, chocolate-covered strawberries, custom printed chocolates, corporate gifts, vegan, dairy-free, gluten-free and other allergy-friendly options. We also host kids’ birthday parties, adult chocolate-making experiences, private events, field trips and workshops. Shop in-store, order for local delivery, or have chocolate gifts shipped nationwide.
Chamberlain's Chocolate Factory (chamberlainschocolate.com) has 28 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 23 reviews with 5 stars · Clear filters
Great customer service and chocolate covered strawberries were delicious!
By ZB
Response from Chamberlain's Chocolate Factory· Aug 21, 2025
Thank you so much for your review. We are glad you enjoyed them. See you soon!
It was such a fun girls' night out! We learned so much. Chamberlains is thoughtful about what goes into their treats, making them so that people with food allergies can still enjoy their chocolate.
By Jennifer B.
Response from Chamberlain's Chocolate Factory· Aug 21, 2025
Thank you so much for your review. We appreciate your business. See you soon!
Chocolate covered strawberries were great. This place will be my place to get them.
By AJ
Response from Chamberlain's Chocolate Factory· May 4, 2025
Thank you. We appreciate your business.
Shipping was speeding, and chocolates were great!
By Anonymous
Response from Chamberlain's Chocolate Factory· Mar 29, 2025
Thank you Ashley. We appreciate your business.
Professional and helpful. Love it so much I had to go in person and visit the shop. It's amazing. My wife and I love this place.
By Brian S.
Response from Chamberlain's Chocolate Factory· Mar 7, 2025
Thank you so much. We appreciate your business Brian, and your feedback. We look forward to seeing you again soon!
We had a great time celebrating a birthday at Chamberlains! The kids loved learning about how chocolate is made and making many different kinds of treats.
By Hannah T.
Response from Chamberlain's Chocolate Factory· Feb 22, 2025
Thank you so much Hannah. We love hosting birthday parties and seeing so many happy faces! See you all soon!
We attended a "Make your own chocolate bar" event. The event was well organized. The staff was friendly and knowledgeable. It was interesting to learn about the history of chocolate. We got to choose the kind of chocolate and the toppings/fillings for our bars. It was fun and the chocolate bars were delicious.
By Laura P.
Response from Chamberlain's Chocolate Factory· Feb 22, 2025
Thank you so much Laura. We are so glad you enjoyed our event. See you soon.
I ordered chocolates online to send from GA to NY. I had trouble sending them from the website but after contacting Chamberlain’s, the owner of the company emailed me and we worked it out. They even got it there sooner than promised! I heard it was delicious! I’ll use Chamberlains in the future!
By Laura
Response from Chamberlain's Chocolate Factory· Jan 4, 2025
Thank you Laura. So glad they enjoyed them! Our family appreciates your business.
