Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
28 reviews
Chamberlain's Chocolate FactorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Chamberlain’s Chocolate Factory & Cafe has been handcrafting chocolates in Roswell, Georgia since 1986. Our dedicated peanut-free facility offers handmade chocolates, truffles, chocolate-covered strawberries, custom printed chocolates, corporate gifts, vegan, dairy-free, gluten-free and other allergy-friendly options. We also host kids’ birthday parties, adult chocolate-making experiences, private events, field trips and workshops. Shop in-store, order for local delivery, or have chocolate gifts shipped nationwide.
Chamberlain's Chocolate Factory (chamberlainschocolate.com) has 28 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
28 approved reviews, newest moderated first
Thank you Chamberlains staff for working f or working so hard much on large order. It was amazing how it turned out and delivery to our location in California came on schedule. Plus the chocolates were great! Brian
By Brian L.
The chocolate, which was a gift, was all melted when it arrived. We were not advised that the chocolate would not be insulated. It seems chocolate should not be shipped to states that are hot in the summer without insulation. The company did refund our money, which we appreciated. I would not be expected to pay exorbitant overnight shipping fees for an overnight delivery just so it can be delivered to a state where it's hot in the summer. Very disappointing.
By J and A O.
Response from Chamberlain's Chocolate Factory· Jul 1, 2026
The sender chose GROUND SHIPPING to Florida, when it's 98 degrees outside, rather than accepting the additional cost of overnight shipping as suggested. We package our products in insulated wrapping whenever it’s warm outside. However, we cannot control the cost ups send chocolate overnight so that it arrives still intact.We are not responsible for this, however we did provide a refund as a courtesy. Perhaps if the customer had elected to pay the additional shipping, the chocolates would arrive without a problem.
We had a wonderful time!
By Cheryl R.
Response from Chamberlain's Chocolate Factory· Jul 1, 2026
Thank You for coming! We were delighted you attended the event. See you soon! Joe and Christy, Chamberlains Chocolate
Unsurpassed quality and attention to detail! Totally delightful !
By Amber E.
Response from Chamberlain's Chocolate Factory· Jul 1, 2026
Thank You for your review Amber. See you soon! Joe and Christy, Chamberlains Chocolate
It was easy to schedule and purchase tickets for an event.
By Monique A M.
Response from Chamberlain's Chocolate Factory· Jul 1, 2026
Thank You for coming! We were delighted you attended the event. See you soon! Joe and Christy, Chamberlains Chocolate
Great local product and responsive to questions. Thank you
By Marty S.
Response from Chamberlain's Chocolate Factory· Mar 1, 2026
Thank you for your review Marty. We appreciate your time and your business.
Our family loves Chamberlain’s Chocolate Factory and Café. The chocolates are amazing, of course, but it’s the staff that makes every visit special. It truly feels like family there. Already looking forward to our next chocolate-fix trip!
By Luis S.
Response from Chamberlain's Chocolate Factory· Mar 1, 2026
Thank you Schittone family! We love seeing you come by for some new treats!
Fun and interesting class. Owner is kind and very accommodating. I've gone twice. Chocolate is exceptional.
By TP
Response from Chamberlain's Chocolate Factory· Mar 1, 2026
Thank you for coming to our class. We appreciate your review and your business. See you soon!
