CG Cosmetic SurgeryReviews of cgcosmetic.com

Do not trust this place I would not recommend CG Cosmetics based on my experience with their customer service and financial practices. I was informed that my refund would be processed within 30 business days. That timeframe has now passed, almost almost 6 months later and still waiting and despite several follow-up emails and a professional courtesy reminder, I have yet to receive my reimbursement or any response from their office. To make matters worse, the facility charges a non-refundable $1,000 fee, yet they are unable to uphold their own stated 30-business-day refund policy. It is unfair to expect patients to honor financial agreements while the company fails to honor its own timelines and communication responsibilities. Professionalism, transparency, and accountability are essential in any medical or cosmetic practice, especially when significant amounts of money are involved. Unfortunately, my experience has been frustrating, disappointing, and completely lacking in communication. I hope management takes these concerns seriously and improves the way patients are treated in the future.

If I could give CG Cosmetics zero stars, I would. My friend recently underwent breast augmentation surgery at their Coral Gables facility, and I am genuinely disgusted by the lack of professionalism, compassion, communication, and basic consideration we experienced. Let me make one thing clear: I am an operating room nurse. I work in surgery, understand perioperative protocols, anesthesia, patient safety, and postoperative care, and know what a professional surgical environment should look like. I am not unfamiliar with the realities of surgical facilities, and what we experienced was absolutely unacceptable. This place felt more like a surgical assembly line than a healthcare facility. I was not permitted to accompany my friend into the preoperative area or provide any emotional support before her procedure. As a surgical nurse, I understand visitor restrictions and controlled environments. What I do not understand is the complete lack of compassion, reassurance, and communication that accompanied those restrictions. The entire atmosphere felt cold, impersonal, and almost prison-like. The nursing staff was rude, dismissive, and severely lacking in bedside manner. My friend reported that she was barely checked on, which is particularly upsetting given how vulnerable patients are before and after anesthesia. She also did not meet her surgeon until approximately 30 minutes before surgery. Imagine trusting someone with your body and barely having an opportunity to speak with them beforehand. Following surgery, she had an injured lip that appeared to have occurred during intubation. Her postoperative dressings also looked surprisingly flimsy and poorly applied. While I understand that complications can occur even with appropriate care, the overall experience left me incredibly disappointed. The disorganization was equally infuriating. We traveled to Miami from out of town and were given inaccurate information regarding both her surgery time and postoperative appointment, resulting in an unnecessarily extended stay and additional expenses. We were also directed to a specific pharmacy approximately 25 minutes away instead of being given the option to fill her prescriptions at a convenient CVS or Walgreens. I had to take a nearly hour-long round-trip Uber ride to retrieve her medications while my friend was recovering. The arrangement felt unnecessarily restrictive and inconsiderate, especially for patients traveling from out of state. What bothers me most is the complete absence of humanity. I have dedicated my career to caring for surgical patients. I understand that operating rooms are busy, schedules change, and complications happen. I also know that none of those things excuse treating patients and their loved ones like inconveniences. Patients are human beings, not a production quota. Families are not inconveniences. Compassion is not an optional luxury in healthcare. As an operating room nurse, I would be embarrassed to be associated with the patient experience we encountered at this facility. I cannot speak to every patient’s experience or the final surgical outcome, but I can speak to what I personally witnessed and what my friend reported. Based on that experience, I would never recommend CG Cosmetics to anyone I care about. Please do your research before trusting this facility with your health, safety, and well-being. A cosmetic procedure should never come with this level of unnecessary stress and disregard for patient dignity.

If I could give these scammers a double zero rating I would. STAY AWAY FROM THIS PLACE! I booked a surgery , paid almost 7 grand to this place upfront which does not include time off work , flight to Miami, car rental horror hotel they have connections with and $500 USD CASH THE MORNING OF THE SO CALLED SURGERY!!!!!! I was all ready for surgery hooked to IV FLUIDS when I’m told they couldn’t do the surgery and sent me off with an email address for the accounting department. I emailed the accounting department right away and was told the refund would take 30 business days !!!! Sounds like a song they sing to every patient that requests a refund. I waited patiently for the 30 days , NO REFUND ! I CALLED MANY TIMES ONLY TO BE TOLD OH THEY ARE WORKING ON YOUR REFUND DONT WORRY I SEE IT ON YOUR FILE! I sent numerous emails to this accounting department demanding my refund and was IGNORED! CALLED AGAIN AND THE WOMAN WHO ANSWERED THE PHONE WAS SO DAMN RUDE AND HUNG UP ON ME! I CALLED BACK AND THEY WOULDNT PICK UP MY CALL CAUSE OBVIOUSLY THEY HAVE CALLER ID! At this point I’m pissed and now I’m taking legal action!!!!!!!! THESE PEOPLE ARE SCAMMERS!!!!! THEY ARE DISHONEST AND THIEFS!!!!!! Stay away from this place if you don’t want to get scammed!

No one should ever do a procedure by cg cosmetics they’re dishonest and terrible customer service

They lie. I paid in full for a breast augmentation and lift because it was a special offer and I was told I needed the lift. When I got to Miami I inquired about the need for the lift as I didn't want additional surgery if I didn't need it. They told me I would be ok with just the augmentation. I asked when my refund for the procedure I wasn't getting would be processes they said a few days. It's been 4 months now. Communication is through email because you can never get anyone on the phone and they keep giving me excuses about how busy and backlogged they are. At this point I am forced to go to smalls claim court to Get my refund for part of the surgery I did not receive. My advice go somewhere else unless you like being herded in and around the facility like cattle or don't pay in full.

I had contacted the Miami Florida cosmetics to talk about getting a breast augmentation set it all up made appointments. Did all what I needed to do then decided the next day that I could not do it for Work reasons I couldn’t take that much time off so I decided the next day that I was gonna cancel it. They told me that there was going to be a 30 day process thing where they would get my refund back. It has been four months and I have been paying $140 each month for something that I’m not getting they’re basically stealing my money.

I would not recommend CG Cosmetics based on my experience with their customer service and financial practices. I was informed that my refund would be processed within 30 business days. That timeframe has now passed, and despite several follow-up emails and a professional courtesy reminder, I have yet to receive my reimbursement or any response from their office. To make matters worse, the facility charges a non-refundable $1,000 fee, yet they are unable to uphold their own stated 30-business-day refund policy. It is unfair to expect patients to honor financial agreements while the company fails to honor its own timelines and communication responsibilities. Professionalism, transparency, and accountability are essential in any medical or cosmetic practice, especially when significant amounts of money are involved. Unfortunately, my experience has been frustrating, disappointing, and completely lacking in communication. I hope management takes these concerns seriously and improves the way patients are treated in the future.

This place had really put a lot of stress on me for being a senior. I got swooped into some (literally less than 3 days ago) dream of having a freshness added to my aging face and they somehow talked me into a deep plain lift with not even being done in a hospital or licensed surgical center with no after care and before I knew it they collected my 10.500k from me in a matter of minutes. I was dazzled with the excitement of having a deep plain face lift with only an inquiry of the PET lift. To good to be true? Absolutely! So I researched the heck out of it. First with Dr De Souza and I was impressed and excited so my old brain started to prepare for my journey. But then, less than 24 hours I got to thinking how could one do a deep plain face lift and not have any aftercare? And not being done at a surgical center ? I’m in my 60s and to have my husband be my caregiver was just to hilarious to think that would go over good. Then I really started digging. Over 200 terrible reviews on BBB with a rating of a F. Not to mention their own website has over 200 reviews with horrific pics of complications , dying skin ,infections and many many of no refunds when promised and even death. And this does not include the google reviews as well. Oh my! What a horror to see all these terrible reviews and being a retired business owner with a BBB rating of an A+. I’m surprised they are still in business? I guess a lot of younger people really want BBLs and big boobs, and society has made us all this way🤷‍♀️ But I am in my 60s with rods and pins that hold my neck together and pin and implants in my bilateral thumbs as well and my ortho advised against this procedure due to high infection rate. With more surgery on the table for me coming this June , (Im becoming bionic) I took my orthopedic surgeons advise and decided not to go through with the procedure. This was literally yesterday. So I contacted CG Cosmetics for a refund right away (2days after) they took my entire 10.500k. Florida has a consumer law called “the cooling off period” and has absolutely no right to keep consumers monies for 30 days and is entitled to a full refund if done with in the 72 hours. I did it in 48 hours. Also consumers are protected by services never rendered. There will be no services rendered, ever. They gave me the 30 day BS, like 100s of reviews have stated and these people still, months if even years and still no refunds. I am terrified now! Should of done more homework cause what I dug up was ludicrous on this company. Insane! And I’m a brilliant researcher spending hours on this.No sleep just reached deeper and deeper. I have no faith in this company at all! It has been literally 2 days and they have all my 10k and should not be giving me the runaround about the 30 day refund bla bla bla that I read in 100s of testimonies. Same thing with them all. So I contacted my bank and the loan department to dispute right away as waiting isn’t an option for me. I feel ashamed of myself for falling for this. I also contacted the Attorney General of Florida and the Better Business Bureau to make my claim of this mess. Being a senior has higher priorities as I was told and I intend to go all the way with this! Guns a blazing! If this doesn’t get resolved in 30 days I intend to take legal action only because of so many people are without their refunds. I was a business owner for decades and I couldn’t imagine having a BBB score of an F! What kind of company could be proud of this? I know it’s going to be a fight and I hope this reaches all of you looking into this place for cosmetic procedures. Horrifying! Please please do your research! I will update often everywhere I can and as many platforms as I can until I’m satisfied.