Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
190 reviews
Crystal FusionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
Crystal Fusion (cftproducts.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 157 reviews with 5 stars · Clear filters
I was worried because I thought I might just get blanket denied if I ever had to call in the warranty but not only did they fix it the turnaround from filing a claim to fixed was LESS THAN A WEEK. They then sent me an at home kit to apply the solution again. So so thankful for a solid company with an even better producy
By Madison D.
Response from Crystal Fusion· Jul 8, 2025
Thank you so much for sharing your experience! We are happy we exceeded your expectations!
The service was great no waiting or excuses .
By customer
Response from Crystal Fusion· Jul 8, 2025
Thank you for the great feedback! We're glad to hear you had a smooth experience.
Easy to file claim and very nice and professional people to talk to.
By Henry
Response from Crystal Fusion· Jul 8, 2025
Thank you for the kind words!
Got my damaged windshield replaced, and they reapplied the protection coating. Whole process was easy and quick. Highly recommend.
By Yang
Response from Crystal Fusion· Jul 8, 2025
Thank you for your feedback! We're happy to hear the replacement and reapplication process was smooth and efficient. We appreciate the recommendation!
Claim process is easy and agents are very responsive and helpful.
By Margaret
Response from Crystal Fusion· May 28, 2025
Thank you for the great feedback! We’re glad to hear the claims process was smooth and that our team was responsive and helpful. We appreciate you taking the time to share your experience!
Fast, friendly service and a no BS replacement policy with an OEM windshield. Thank you.
By JOHN G.
Response from Crystal Fusion· May 19, 2025
We appreciate your kind words and are thrilled to hear about your positive experience with our service and replacement policy. We strive to provide our customers with the best possible service and are glad that we were able to meet your expectations.
Crystal Fusion exceeded my expectation. They were very polite, knowledgeable, and most important they were extremely timely. There was no hesitation in receiving my claim for windshield repair which turned out to be a total replacement. I'm very happy to have a certified warranty with a great professional company.
By Clarence C.
Response from Crystal Fusion· May 19, 2025
We appreciate your kind words and are thrilled to hear about your positive experience with our company. We strive to provide exceptional customer service and are glad that our team was able to exceed your expectations. We value your trust and are committed to delivering timely and professional service.
They’re amazing , quick respond very friendly and professional. I can’t recommend them enough I am very happy with them. For the rest of my life I will buy they’re protection . I have used them in July 2024 and April 2025.
By adriana B.
Response from Crystal Fusion· May 19, 2025
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were happy with our quick response, friendly service, and professionalism. We strive to provide excellent customer service and are delighted that you found our protection valuable. We appreciate your continued support and hope to continue serving you well.
