Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
534 reviews
CertusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as:TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training.StateFoodSafety: Educates food and beverage industry employees on skills to protect public health.Metrix Learning: Provides online education solutions for public workforce development.Workforce180: Works with Metrix Learning to serve professionals in workforce development.Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry.OSHA Education Center: Delivers training and expertise for OSHA compliance.Notaries.com: Offers notary commission and renewal services.Online Traffic School (OLTS): Provides state-approved training programs for driver safety.Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Certus (certus.com) has 534 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 387 reviews with 5 stars · Clear filters
Elijahrae was FABULOUS! Got all my questions answered quickly and was such an amazing help!!
By Jen
Response from Certus· Aug 18, 2026
Thank you for the wonderful review, Jen! We're so glad Elijahrae was able to answer all your questions quickly and thoroughly. We'll be sure to pass along your kind words to her. We appreciate you taking the time to share this!
Jake is such a valuable asset to your company. He was so kind, patient and understanding when I had one obstacle after another yesterday with getting my photo id drivers license submitted. He explained things and was willing to go the extra mile to make sure I understood and had what I needed to finish my coursework to get my completion status and certificates. I had a lot riding on getting all three classes completed yesterday so zi would not lose my Real Estate License after 31 years. I wish there were more people like Jake out here in the world. Jake certainly went the extra mile for me.Five star times 10!! Thank you, thank you, thank you! Sincerely Karen Lydick
By K. L.
Response from Certus· Aug 12, 2026
Thank you so much for sharing this, Karen! We're thrilled Jake could help you get all three classes completed and protect your Real Estate License after 31 years. We'll be sure to let Jake know how much his patience and extra effort meant to you. Thank you for trusting us with something so important!
I had a great experience with Certus Driver Safety Support. Melan the representative was friendly, professional, and resolved my issue quickly. I really appreciate the excellent customer service and willingness to help. Thank you for making the process smooth and stress-free!
By Sandra D.
Response from Certus· Aug 4, 2026
Thank you so much, Sandra! We're thrilled Melan was able to get your issue resolved quickly and make the process smooth for you. We'll be sure to share your kind words with her — we appreciate you taking the time to leave this review!
I contacted customer service because I ordered a learning permit driving course that I did not need. Melan quickly responded, really helped, and immediately processed a refund. Good service. I really appreciate it.
By Sophia
Response from Certus· Aug 4, 2026
Thank you, Sophia! We're so glad Melan was able to help right away and get your refund processed quickly. We'll pass along your thanks — we appreciate you sharing your experience!
Messaged late at night asking about resending certification and got a response in less than 2 hours. Melan was very quick with their response and very clear to the point! Would love to be assisted by them in the future!
By Carlos C.
Response from Certus· Aug 4, 2026
Thanks so much, Carlos! We're glad Melan could get back to you quickly, even late at night, and get your certification question sorted out. We'll make sure she hears your kind words — thank you for the review!
Melan was extremely helpful and provided excellent customer service. The issue was resolved quickly, and the instructions were clear and easy to follow. I truly appreciate the support and the time taken to help me continue the course. Thank you so much for the outstanding assistance
By Yisseth O.
Response from Certus· Aug 4, 2026
Thank you, Yisseth! We're so happy Melan was able to resolve your issue quickly and make everything clear so you could keep moving through your course. We'll be sure to pass along your appreciation — thanks for sharing!
Andrea was patient and very professional in her approach to service. She took the time to guide me in troubleshooting and coaching me on how to properly administer a recording for the voice biometrics so I could log onto my class. Andrea was very knowledgeable about all error messages and how to troubleshoot for each. 10/10 experience!
By Lyndsay B.
Response from Certus· Jul 30, 2026
Thank you so much, Lyndsay! We're thrilled Andrea was able to patiently guide you through the voice biometrics process and troubleshoot every step along the way. We'll be sure to pass along your kind words to her — enjoy the rest of your course!
I had been locked out by my own faults and their kind staff did a few things I couldn’t have done myself through live chat to help me. I would like to mention Gladyze in particular for helping me. The course itself seems to have grammatical errors and their animations aren't synced up, but I prefer looking things up sometimes so it’s fine.
By Riley S.
Response from Certus· Aug 5, 2026
Hi Riley, glad Gladyze could get you back on track through live chat! We appreciate you calling out the grammar issues and the animation sync problems specifically, that kind of detail helps our content team fix the right things. – Certus
