Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
25 reviews
Certus AISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Certus AI helps restaurants recover billions in lost revenue every year by ensuring every call is answered through AI — instantly, intelligently, and around the clock.Every Certus experience is fully customized to reflect your restaurant’s brand, voice, and process — from how reservations are handled to how orders are confirmed. Whether it’s a guest booking a table or placing a delivery, Certus manages the entire interaction with precision.We integrate with 50+ POS, reservation, and delivery platforms, support multi-lingual conversations, and manage every call — from customer to kitchen — so your staff never has to worry about the phone again.Phone calls are the restaurant’s front door. Certus makes sure it’s always open.Trusted by top restaurants and franchise groups across the US, UK, and Canada — the staff member you’ll never fire.
Certus AI (certus-ai.com) has 25 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
25 approved reviews, newest moderated first
An absolutely brilliant solution. Very clear, and concise when ordering. I also like the idea now that with orders so competitive, you just cannot miss one as a result which means more business for the restaurent. Really great concept and product absolutely going to be vital for every outlet's arsenal of key tools
By James Y.
I own Gold Coast Kitchen. I’ve tried several AI phone products and this by far blows the rest of them out the water. Call my restaurant and hear for your self. 614-947-0011 We customized my AI agent to fit my restaurant style. Best believe my customers love and my employees never have to answer the phone again. I trust in Certus so much I’ve recommended it to every single restaurant owner I own. It’s like a cult m, their amazing customer service and 1 on 1 support make you want to tell a friend.
By cynetticx
CEO Gives major scam vibes. He was so incredibly pushy to the point it made me uncomfortable. Nevertheless i still decided I was going to "try" it. When it came time to actually set the AI up no one showed up and they just pawned me off to someone in india through discord. I couldn't get ANYONE on the phone. DON'T USE IT. I would never trust a company like this.
By PK
Response from Certus AI· Aug 31, 2025
We believe this is a malicious fake review. We have 1-on-1 relationships with all of our customers and have no record of you being a customer. You have used an anonymous account with no other reviews on your profile. We have reported this to Trustpilot.
Great customer service, especially working with Isaac and Gurveer. The start was a bit of a process, but they worked out all the issues we had and and now that we've worked out the major issues, they are quick in following up with any new issues we come across, which have been minimal. The program is very helpful with our restaurant and event venue where we handle tons of calls each day. The dashboard is pretty straight-forward and easy to use. I recommend giving Certus AI a try if you'd like to streamline your answering process.
By Jean V.
We rely a lot on phone orders for takeout, and with just one girl handling both calls and in-person customers, things used to get pretty hectic. I kept hearing from customers that our staff rushed them on the phone or even came off as rude. Since we got Certus AI, those issues have pretty much vanished, and our team can now focus on giving our in-house guests the attention they deserve. Thank you Isaac and the rest of the team
By Samantha N.
I've had a fantastic experience with Certus ai. In the beginning, their team did have some trouble getting the AI to learn and understand my menu, since it has over 120 items, with lots of customisations for customers to make. But after they figured that out I've got nothing but good things to say. The AI makes me thousands of dollars a month from upselling and is saving my front of house dozens of hours that they would spend taking repetitive calls.
By Aria W.
Running an American diner means I do a bit of everything—managing, hosting, and taking most of the calls. I was getting 30–40 calls a day (even more on Saturdays), and it was just too much. I first tried an IVR system, but my customers weren’t having it, and then I gave PopMenu a shot. Unfortunately, it didn’t offer the customization I needed or work with our reservation system. Then Certus AI stepped in and nailed it. After a few initial hiccups, the system’s been running smoothly for the last 2 months. They even added a new feature for free. I honestly can’t imagine running the diner without it now.
By Timothy V.
Very happy with Gurveer and everyone at Certus AI. We do reservations, takeout and delivery so I will say that I was very concerned as to how the AI would handle all those scenarios, but at this point I can confidently say it does it better than my staff ever could. The team is professional, seem to be working 24/7 and have not dropped in the quality of their support once they got me up and running.
By Charandeep M.
