CertaPro PaintersReviews of certapro.com

Terrible experience. The crew was sloppy and dripped paint on my wooden floor and furniture. I had to tell them to paint behind the fridge and stove, otherwise they were going to skip those areas. When they pulled out the fridge, they broke the water line for the ice maker. They did, however, pay to have that repaired. They also broke off a piece of the decorative top trim of my kitchen cabinets and never said anything. The drop clothes they brought in were full of dirt from a previous job. They were supposed to remove the nails and hooks for my pictures and replace them in the same spot. They must of forgotten where some of them were to go, so they replaced them anywhere they felt like. Think twice before you decide to have them paint your home.

They made an appointment for my estimate two weeks out, I arranged my schedule around it for that afternoon, they then called the morning of to inform me my job was too small. They had 2 weeks to review my job's size... They knew the job parameters when they happily scheduled the appointment. Very unfortunate.

Run, run fast from CertaPro Strongsville/Medina, Ohio. Their speech sounds good, and it all goes downhill from there. After signing their online contract and paying the deposit, they ghosted me. No email replies, no phone message replies. Painter calls me unexpectedly, “we’re coming out tomorrow” no advance notice to get outside ready. They claimed they would power wash everything first when their sales rep was out. Nope, I guess painting over dust and dirt is good enough. After 2 coats, the old red is still showing through the new paint. Painter blames it on the crappy S/W paint. They came out a second time, touched some up, still looks horrible. A “supervisor” comes out on the THIRD trip. He argues it is the red going over dark red. It’s the same color just faded. Argues some more, not very professional. Nothing but whining and excuses. He says they should be charging me another $1,000 for doing the job again. Huh? Maybe you should have done it right in the first place. I wish I could post pictures. Still looks blotchy, white showing through the red in spots. Didn’t paint the edges of the shutters on many, still the faded red showing. Can’t even paint straight lines where the red meets the white framing. If I were younger, I would have gone up on the 2nd floor and done the job myself. It seem the company farms jobs out to any painters available. I got the Three Stooges to do my house. CertaPro, never again, look elsewhere.

The guy didn’t even show up for the first scheduled time to come and give us an estimate. When my husband tried to call and see what was going on, he didn’t answer calls or texts. When my husband called the main number the next day to see why he didn’t show up, the receptionist told us that she would have him call. She did NOT tell us that we had the date wrong, but when the guy called, that was his story. He came out a few days later and quoted over $8200 for a 3/2 ranch. RIDICULOUS. Horrible experience, but at least we found out how shady this company is before we made a mistake and hired them.

In request specified that the job was refinishing the front door. Estimator missed initial time, rescheduled for next day. showed up half hour late. Showed him the front door ..."Oh, is this all you want done? Hate to waste your time, but we don't do those." Well you did waste my time. He further said, "but we have someone we can recommend" I knew the person he suggested. She had looked at the door earlier, and her quote was twice the price of a new door.

DO NOT USE CERTAPRO painters. PLEASE Don't waste your money or time. My experience has been an absolute nightmare. It started off great with the sales person that came out to assess my home and give me a quote. I liked his ideas and thought the price was reasonable. However when the "professional team" I was promised came out it was a different story. They did a terrible job, after they were so called done. You could still see the paint that was already on the walls. There were uneven paint blots all over and they spilled paint on my wood floors in several areas. I paid extra for an accent wall which was blue and it spilled over on to the white trim and the wall. I was totally disappointed. I sent pictures to the managers or whoever they were, no response for several days. I finally got a call saying they would send a team out to "fix" the problems and no one showed up on that day. After my husband took off to be there to meet them. I had paid 2,500 hundred dollars for a sub par paint job but the anxiety and disappointment outweighs the money I spent. This company is Not professional at all. When I tired to explain the issues to the team during the walk through, none of them spoke English well so I don't think they understood when I was explaining the issues. PLEASE spend your money elsewhere. I will try to post pictures of the "finished" paint job it is terrible. I feel taken advantage of and helpless at this point. I keep getting different people on the phone that gives me someone else to contact about the issues, so far I've talked to about 5 people and nothing has been resolved. This is Not how business should be conducted. Truly disappointing and just hurtful

I hired CertaPro of Rockwall to paint my small galley kitchen small utility room and small master bath. They were to re-texture a portion of the master bath and remove all texture and re-texture the small kitchen. They also were to paint kitchen and bathroom cabinets. They charged me $8000. They promised me verbally and in writing a professional job. In my estimation they came nowhere near doing a professional job. The owner owner came out twice and had the painter redo the job. The Kitchen was textured and painted twice the cabinets in both kitchen and bathroom painted twice. I still have paint runs and drips in many places, texture was not applied correctly to the walls but was glommed on baseboards and light switches. There are many splotches and uneven surfaces on new cabinet doors and baseboards. There is paint on the floor in several places. I was advised they would keep sending the same people back to redo the job they were paid to do. I felt like Bill Murray in the movie Groundhog Day. At 75 years old I just couldn’t deal with those people traipsing through my house again and again and again and I just couldn’t fight with them any more. So I paid them and every day I find something new that’s wrong. That’s why I say to you just say no to CertaPro because their idea of professional work and yours may be different and you must be ready to fight for it.

Was going to hire Certa Pro of Northwest Indiana until I got, hit with additional fees after, I had already given them a deposit of more than a thousand dollars. Needless to say, I canceled the contract. Here it is more than a month and I have not received my deposit, After repeated phone calls all you get is its iin the mail. We live in the same town, mail should net take more than a week. Further, they will not reissue a check even after I said I would come by and pick up a new check which they refused to issue, as then they would have to pay a cancelation fee. Too Bad John you asked for it