Excellent service
I think everything was handled quickly and efficiently and I’m very happy with the service I’ve gotten. Love!!
By Sarai L.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
987 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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I think everything was handled quickly and efficiently and I’m very happy with the service I’ve gotten. Love!!
By Sarai L.
The process was super fast and easy! Friendly service. I'd definitely recommend CertaPet to my friends with pets:)
By Alaina W.
I am grateful for this service, this allowed me to preserve my home with my beloved Daisy.
By Jolee H.
Excellent and very fast service ! I will definitely recommend certapet for friends and relatives and I will continue to use their services!
By Dione F.
I have 2 American pitbulls. After my divorce, I had to find housing and it was the hardest thing. It made me fall more into depression to think we would be homeless. I was skeptic at first but it was my last hope. I filled all the info and after extensive questioning I was granted a ESA for my dogs. It was my lifesaver. I will forever be grateful. Thanks Certapet.
By Shar S.
They were AMAZING! Super fast results, and I got my letter the very next week! They have helped me out so much by providing a cheaper way to getting my letter for college dorms!!
By Brianna M.
What a great company! Their staff is very professional and accessible, and I received my ESA certification letter within a couple of days! For only about 20 extra, one of the therapists also filled out a reasonable accommodation form that my apartment complex required. I would recommend Certapet to anyone who needs an ESA certification ASAP. They're amazing!
By Spencer
Was so easy and simple to fill out the questionnaire and get accepted. Finally having the letter has been awesome! Got a new apartment and the leasing company is working with me and the letter. Thank you CertaPet!
By ainslee