Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
CertapetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 834 reviews with 5 stars · Clear filters
Mandi is always so nice and understanding.
By Brandon
Response from Certapet· Sep 1, 2025
We truly appreciate your feedback. It’s wonderful to know Mandi’s compassion and understanding made a difference in your experience.
I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gives me home and my therapist reminded me that I am not alone! I hope I do get approved for housing but having the legitimacy of the ESA is most important!
By Consumer
Response from Certapet· Sep 1, 2025
Thank you for sharing your experience! We’re so glad to hear that your therapist has been such a source of support and reassurance during this transition. While housing approvals can take time, it’s wonderful that you feel comfort in having your ESA recognized. You’re not alone, and we’re here to support you every step of the way. 💙
Friendly and quick to respond
By Terri G.
Response from Certapet· Sep 1, 2025
We truly appreciate your feedback. It’s wonderful to know our team was able to be both responsive and welcoming during your experience.
I had a great therapist! Great Customer service
By Victoria R.
Response from Certapet· Sep 1, 2025
We truly appreciate your feedback. It’s wonderful to know that both your therapist and our customer service team helped make your experience a positive one.
Very kind & understanding Doctor 🙏🏼💖 Thank you
By Gloria G.
Response from Certapet· Aug 18, 2025
Thank you so much for your heartfelt message! We’re so glad you felt cared for. It means everything to us that your experience with the doctor was kind, understanding, and supportive. We're always here for you and your furry loved one. 🐾
Prairie was professional and caring through this experience. I have had anxiety, depression, and PTSD and this gave me ease knowing I can now have my companion with me.
By Desirae
Response from Certapet· Aug 18, 2025
Thank you so much for sharing this. We’re truly grateful to hear that Prairie was able to provide you with both professionalism and care through your journey. It means the world to us that you felt supported, and we’re honored to help make it possible for you to keep your companion by your side. You are not alone — we’re always here for you. 💙🐾
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
By KP
Response from Certapet· Aug 18, 2025
We’re so grateful you shared this. It’s incredibly meaningful to know that we could help you continue having your Service Dog by your side when you need her most. The comfort and support she provides in those overwhelming moments is invaluable, and we’re honored to be a part of making that possible. You and your companion deserve that peace of mind.
Simple process and positive experience
By Ashley B.
Response from Certapet· Aug 18, 2025
Thank you for the kind words! We're so happy to hear the process was simple and the experience positive. That’s exactly what we strive for every time.
