CertapetReviews of certapet.com

Fake! They take your money before you ever get to talk to a board certified doctor in your area. Don't trust that this letter will get you on a flight (though maybe a landlord would fall for it).

I waited 10 whole days to be assigned a therapist. She was based in Texas, while I was in Toronto. I didn’t want hassles with a certificate from another country, so I requested someone from Canada, if not Ontario. I was informed this was the only therapist available in ‘my region’!!! Really?? Unbelievable, and super unprofessional. They took their own time to address my concerns and tried their best to get me to see this therapist. They did give me a full refund, though. Overall, a huge waste of time and energy.

I do not recommend CertaPet . They offer full refunds for denial . I was denied ILLEGALLY for breed restriction . My therapist told me that although I do qualify , unfortunately they have policies for approving smug nose dogs . ( billy breeds) and told me that airlines have changed their policies for allowing these dogs on a aircraft AT ALL . ( this is not true as I fly with my French bulldog regularly as a PET . ) . It is also against the law to deny a ESA for breed restrictions . Now I am trying to be refunded for my denial and I am not having any luck. Thanks CertaPet .

I'm not sure what type of review to give. At this time my certificate was never mailed out. It was supposed to be mailed out by 3/18 and I emailed them and they said they will mail it again with a new tracking #. Sounds very odd. After reading the other bad reviews since I'm pretty much having the same issue I'm thinking of getting reimbursed. Something does not sound right. Also I dont understand why there is extra forms to be filled for traveling and they are not just completed with the package. On the reviews there will be extra fees for that. I hope that's not the case

CertaPet doesn't deserve one star. I have been trying to get a letter since 2/5/2020. Now it's 3/19/2020. I have started their assessment 3 times and have been bumped off each time. Somewhere around the middle, it goes from the assessment to the home page. I have emailed numerous times and not gotten good information. Today, I think I got reimbursed. Adrian said he did it. I got a refund receipt from CertaPet, my bank has no record of it...yet. If this doesn't happen in 7-10 business days, the bank will contact them for fraud. They claim this is all my fault. The ironic thing? I need an ESA dog certified and they have caused me so much additional stress, it's ridiculous. They weren't exactly nice about it either. I would not deal with a company like this. Reddit says they are a scam. I believe it!!!

Rip off! Will distort money from you later. The Airlines do not accept these letters they have there own forms that need to be filled out and submitted. There is a extra fee for that outside of the letter that certa pet claims to work.🙄 Save your dollars!

Hidden big fees, additional form is $50 each.

Very irresponsible with the client after paying the fee. They totally don’t even care if you have a special request. I have a special request to fill the form for my Alaska flight and it’s taking too long and they can’t process. I would not use this agent at all.