Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
CertapetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 834 reviews with 5 stars · Clear filters
Easy and fast. Very good follow through. Highly recommend.
By sjd
Response from Certapet· Jan 20, 2022
Thank you so much for this review. We are glad that our services were helpful. Please let us know if there is anything else we can do for you
Certa-Pet is wonderful! I have an ESA, a sweet cat I rescued off the street in Cape Canaveral, Florida. This cat truly rescued me…Certa-Pet helped me every step of the way, for 2 consecutive years. They send emails updating me about any changes in the law. My telephone interview with the therapist was good; she was very compassionate and professional and kind. I highly recommend Certa-Pet. They’re the “real thing.”
By Anne
Response from Certapet· Jan 20, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Certapet was professional and made it very easy for me to speak with a doctor and get an ESA for my dog. The process was quick and painless and I had everything completed within a week! I have recommended them to many friends.
By Kayla H.
Response from Certapet· Jan 20, 2022
Thank you so much for recommending us. We are happy to know that everything went well your consultation. Please let us know if there is anything else we can do for you.
CertaPet is great! Very trustworthy and super helpful. The therapists are so kind and you can tell they really care its not just a box to check for them. I have used them for 4 years now and had great experiences each time. The only hiccup I have had was when I moved states. It took a little longer than I had hoped to get my profile updated and my new letter issued, but other than that it has been pain free experiences!
By Meg
Response from Certapet· Jan 20, 2022
Thank you so much for recommending us. We are glad that our services were helpful. We look forward to serving you for many years to come!
This service is great! The therapist is very helpful and professional. Contacted me right away.
By Leticia G.
Response from Certapet· Jan 20, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Easy. Simple. Nice People.
By Jake W.
Response from Certapet· Jan 20, 2022
Thank you so much for this review. We are glad that our services were helpful. Please let us know if there is anything else we can do for you.
The therapist was kind, understanding, and helpful. She made sure myself and my PSD are set up for success.
By Remy H.
Response from Certapet· Jan 20, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
They are really helpful and polite, and they really care.
By Yvonne B.
Response from Certapet· Jan 6, 2022
Thank you so much for this review. We are glad that you had a positive experience with the whole CertaPet team. We’re here for you anytime.
