Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
CertapetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 834 reviews with 5 stars · Clear filters
They are the best to work with and very helpful
By Jayna
Response from Certapet· Mar 25, 2022
Thank you so much for this positive review. We are glad that our services were helpful. Please let us know if there is anything else we can do for you
Easy process. Been using this for the past 2 years and absolutely love it
By Christie M.
Response from Certapet· Mar 25, 2022
Thank you so much for this positive review. We look forward to serving you for many years to come!
This is my 3rd time using CertaPet! (ESA letters expire after 1 year). I highly recommend this very professional company. They have you fill out a pretty extensive questionnaire and then assign you a licensed therapist in your state to do a short phone interview with you. My therapist was amazing. If you qualify, you will have your ESA letter right after your phone interview. The entire process took just 2 days. Highly recommend!
By customer
Response from Certapet· Mar 2, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Amy my therapist from Certapet is the best one you can have. You can teusy her, she is very listening, nice and helpful. She really helps me to move in NYC with my dog. You can trust Certapet.
By Joshua
Response from Certapet· Feb 25, 2022
Thank you so much for this positive review. We are happy to know that everything went well with your consultation and will share this review with your therapist. We look forward to serving you for many years to come!
I am 68 year old man, and my ESA Karolinka, is very important to me and a big help with travel. I have found Certapet to be very helpful and professional in my dealings with them. I am sorry that the US government has caved and taken away ESA travel privileges. I am very happy with Certapet and would recomend them with out a reservation
By David W.
Response from Certapet· Feb 25, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Beyond grated I found certapet. The process was smooth and they are thorough when it comes to the assessment which made me feel comfortable.
By CAROLINA C.
Response from Certapet· Feb 25, 2022
Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you. We’re here for you anytime.
Everything went smoothly. Great experience.
By Jelena K.
Response from Certapet· Mar 1, 2022
Thank you so much for this positive review. We are glad that our services were helpful. Please let us know if there is anything else we can do for you.
CertaPet is a great company. I have had a great experience with CertaPet. I would recommend them to others for support.
By Kathie
Response from Certapet· Mar 1, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you
