Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
987 reviews
CertapetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 834 reviews with 5 stars · Clear filters
Excellent service very professional easy to navigate site.letters are received quickly.Five star service.
By Ralph
Response from Certapet· Oct 14, 2022
Thank you so much for this positive review. We are glad that you find our services helpful. Please let us know if there is anything else we can do for you.
Excelente attention fast answer Thank you for the attention you have given me. My experience so far has been excellent.
By Valued C.
Response from Certapet· Oct 14, 2022
Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you.
WOW did they work fast! The therapist I was assigned was so thoughtful with my needs and I got the papers within days. I highly recommend and the prices are so accommodative. I'll recommend to everyone.
By Tirzah R.
Response from Certapet· Sep 20, 2022
Thank you so much for recommending us. We are glad that you had a positive experience with the whole CertaPet team. Please let us know if there is anything else we can do for you.
Amazing experience! The intake process was easy and fast and the conversation with my therapist was a day later and took maybe 4 mins total, but was an informative quality call. She made sure to explain that if I have any trouble with my housing letter to let her know. Great service.
By Crystal
Response from Certapet· Sep 20, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Excelente servicio, confidencialidad y respeto con los pacientes. Gracias por sus servicios
By Agnes P.
Response from Certapet· Sep 19, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.
Montgomery, was very kind, caring for me, who was not good at English, giving me advice, and e-mailing me in detail and kindly about parts I did not understand well. I am very grateful to her.
By hani K.
Response from Certapet· Sep 12, 2022
Thank you so much for this 5-star review. We are happy to know that everything went well with your consultation and will share this review with your therapist. We look forward to serving you for many years to come!
It was quick and easy enough to complete the paperwork and set up an appointment. Received the housing letter immediately on the website. Good experience and next step is to see if my association will accept this ESA letter
By Michael K.
Response from Certapet· Jul 27, 2022
Thank you for this amazing feedback. We are glad that you had a positive experience with the whole CertaPet team. We’re here for you anytime.
I highly recommend. Steps were clearly laid out and explained. Therapist Dr Montgomery was professional and knowledgeable as well as compassionate. Great experience .
By Tricia Westhoff P.
Response from Certapet· Jul 15, 2022
Thank you so much for recommending us. We are happy to know that everything went well with your consultation and will share this review with your therapist. We look forward to serving you for many years to come!
