My Apartment asked me to fill out a …Lease addendum
My Apartment asked me to fill out a couple extra forms after submitting my Certapet letter, but worked! Now happily have my pet without paying unnecessary pet rent and deposit
By Jordan D.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
987 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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My Apartment asked me to fill out a couple extra forms after submitting my Certapet letter, but worked! Now happily have my pet without paying unnecessary pet rent and deposit
By Jordan D.
So easy, I was all set with my approval and paperwork by the end of the week. Would highly recommend.
By Phoebe T.
Love this company would recommend to anyone needing a letter for their service animal.
By Samantha K.
Super fast, super professional, and super helpful. The whole process was very painless and everyone was so nice and now I get to live my life in peace with my fluffy!
By Karla F.
It was super quick easy and painless to register my sweet companion animal! I recommend this to everyone!
By Asenath N.
They made this process easy and quick im so thankful, ive flown with my esa 4 times now never had an issue without them i wouldnt fly
By Laura
Super quick! Thank you!
By Jessica S.
It was the fastest service ever. File was reviewed and letter completed within hours of submission. The process was so efficient, I was amazed. Thank You!!!
By Christine Miller E.