Certainty StoresReviews of certaintystores.com

I am extremely disappointed with my experienc. Misleading Product Description. The product images and description clearly suggest that the design is embroidered. However, the item I received was not embroidered at all, it's low-quality print. This is misleading and does not match what is advertised on the website. Poor Product Quality. The overall quality of the item is significantly below expectations. The materials feel cheap, and the finishing is not consistent with the way the product is presented online. Inaccurate Shipping Timeline. The website states that shipping takes approximately 7 to 10 days. In reality, my order took nearly a month to arrive. This delay was not properly communicated, and the tracking information was not transparent. Unresponsive Customer Service.Customer service has been extremely frustrating. Emails often go unanswered for several days. When responses are received, they are delayed and lack urgency. This makes resolving issues unnecessarily difficult. Return Policy Complications The company states that customers have 45 days to request a return. However, because customer service takes days to respond (or does not respond at all), this limited return window becomes a serious problem. Delayed responses effectively reduce the time customers have to resolve issues, which feels unfair. Overall, this experience has been disappointing due to misleading product representation, poor quality, inaccurate shipping estimates, and inadequate customer support. I would strongly advise do not buy anything from here!

THE WORST EXPERIENCE MY ITEM ARRIVED LATER AFTER PATING FAST SHIPPING AND THE QUALITY IS HORRIBLE

Buyer beware. They use an image of a product on their website that looks like a raised letter or embroidery design. But ship an inferior product on cheap material using a poor screen print of the logo. Plus shipping is a nightmare.

This company is a fraud. Ive made a purchase back in december until now i Still waiting in vain. Never never never again.Be alert aware , RED FLAG !

Permanently closed? No surprise. The worst online shopping experience ever, surpassed only by the worst customer service ever. Glad they are gone.

Never answer their phone and then when you do something on your own like return a product for a refund you get an email telling you that you should have called for a RMA. REALLY!? If they sold every thing for a buck I'd avoid them. I order a lot on line over the years and at 58 I've seen all types of customer service both on the internet and in brick and mortar stores. This company is so low they would have to look up to see down.

To my dismay the other reviews were right on their customer service is horrible. I ordered my woman's vest on the 18 of September only did I receive an order #. They managed to pull the Money on the 21st of Sept and I didn't receive a tracking #. Today is the 24 n I have yet to receive ANY confirmation as to my order. I HAVE CALLED THEIR SO CALLED # 3 TIMES N LEFT 3 MESSAGES. EMAILED TWICE AND MOST RECENTLY LEFT A FB MESSAGE. WHERE IS MY ORDER!!! I will report it as fraud unless I am contacted w what I'm asking . I am in a biker club and the vest is of utter importance.

I'm a big online shopper and let me first say that I have NO idea what kind of business they are running. Is customer service one person or a department because no one EVER answers the phone let alone returns your phone call in the promised 48 hour return time.My money was deducted immediately but nothing yet. I've emailed, called several times, Facebooked the main page, personally messaged it and nothing. I placed my order on September 2 and have NOT even received a tracking number nor have I received my item. I ordered a Cleveland Cavaliers bedding set for my son's remodeled room and sadly, the pieces I ordered for his room from Hong Kong arrived faster than any correspondence I have received from this company. I see that there is a note that allows additional shipping time for engraved items and fan mats or victor mills products but I don't believe that any of my items are customized and need that extra time. I'm truly disappointed and want a response by the close of business today or I will mark this purchase as fraudulent and shop somewhere else that can do what they say they're going to do. Clearly Certainty stores don't plan to be in business that long with these practices. I hope to hear from someone soon or else you've lost my sale. Pony express is unacceptable when I shop online and spend that kind of money.