Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
136 reviews
CeritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We bet we're a faster and more affordable workers' comp insurance provider. Backed by 100 years of experience. Sign up or switch in minutes! Expert assistance. 100 years of expertise. No waiting on documents. Intelligent pricing. 115+ industries & growing.
Cerity (cerity.com) has 136 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
136 approved reviews, newest moderated first
The company did a great job with ease of use to get a quote, and there was prompt follow up, and good communication throughout the process between them and us.
By Latonia Carson Montgomery, A.
Response from Cerity· May 18, 2023
Thank you for the feedback, Latonia.
Fast and easy! Affordable rates!
By Justin Moon Maid Y.
Response from Cerity· May 18, 2023
We are happy to hear that. Best of luck to you and your biz!
They made it very easy for me. I never this is my first business and had no experience. Now I feel like I can build more. I will most definitely refer these guy.
By Deeree Cleaning S.
Response from Cerity· Apr 26, 2023
Amazing, Deeree! This makes us very happy.
The quick response, and knowledge of the product.
By Frank Mongelluzzi Got W.
Response from Cerity· Apr 26, 2023
Fantastic, Frank! We love to hear it.
Quick and Easy
By Van Melder Coastal Gutters L.
Response from Cerity· Apr 26, 2023
Thank you Van! This is entirely our goal.
It was very easy to create my Workers Comp Insurance Certificate. But , I wasn’t able to preview it for print. I spoke with a rep. from the chat box and she immediately confirmed my info and sent it to me via email. Very easy process.
By Kimberly R.
Response from Cerity· Apr 26, 2023
Good to hear, Kimberly. We're trying hard to make it as easy as possible. Good to know about the print preview, we can look into that. Thanks for being a customer!
Horrible customer service. I have to request a certificate of insurance ten times even though I sent an example. Every time you call, they say you have to email, and with every email, someone new answers and has no clue what is happening. It took four days to get a certificate of insurance
By Hegel B.
I have been trying to cancel our policy, #WC73216P2023, but haven't gotten a response from your customer support. Now I am online "chatting" with one of your staff to get more information. It has been over 30 minutes of "I'm sorry for the delay. I'll be right with you," and, "Thank you for waiting. I'll be with you in just a moment," and "I'll be right with you." I'm frustrated We purchased this policy for an event that we are having, only to find out that you don't offer Additional Insured Endorsements, which was the only reason we got the policy.
By Kristin Okuma Revival C.
Response from Cerity· Aug 17, 2023
Hey Kristin! It looks like on 4/17, we canceled your policy effective 4/12, the day after your initial contact. And when you emailed us about your audit on 5/22, we replied the same day. We apologize that you had to hold on the live chat. Our team gets a ton of requests, and we’ve noted your experience so that we can improve. Thanks for the feedback, and best of luck with your event.
