CeremonyofrosesReviews of ceremonyofroses.com

Awful service from this company. I ordered a Roger Taylor CD which was dispatched on 17 Sept 26 by Royal Mail 2nd class. The only response i have received is it can take up to 10 working days which has now passed. I have emailed and they are ignoring me!! I will now raise a section 75 refund request through my credit card. Avoid this awful useless company!!

I ordered a cd from the official UK store as a pre-order. The order was marked as shipped in June, but it never arrived. The tracking provided almost no information, and after weeks of waiting I contacted customer support. They arranged a replacement, but that replacement also never arrived after another month of waiting. After almost three months in total, I requested a refund, which they did process. Customer support was polite and responded to my emails, but the shipping and fulfilment experience was extremely disappointing. Waiting three months for an order that never arrived is not acceptable.

Brought a teeshirt at a concert. Got home to find it was faulty and the stitching had been missed on the sleeve so there is a massive hole. Contacted them and Everytime they said they’d forward it to their tour team. Never got a response and they are now ignoring all emails . It’s been nearly 3 weeks of chasing. I wouldn’t mind but the teeshirt was £40 so I don’t expect it to be faulty and then to be ignored . Terrible customer service

Ive ordered a few times and every time has been poor. I ordered a £100 album hoodie, Took 2 weeks to arrive and was below shein/temu quality. Then ordered an album hat from them, the print on the hat is squinty and the brim is bent to one side. Then ordered another album hoodie that came with a vinyl. Took a week to arrive, the hoodie was ordered in a size Large, fits like a small and is just as bad quality as the last one!!! Also the hoodie was the wrong colour and wasnt even advertised with these colours online. Ive been waiting on a refund for two weeks, was told to ship it back and send them shipppng confirmation to start my refund. Shipped it 4 days ago and sent them it straight away, still havent heard back. This is over £100 im waiting on a refund for and im recieving some absolutely terrible customer service.

I purchased an item from the Kylie store and it came partially damaged so I had to send it back. There were no more viewfinders in stock so I had to find it on ebay for a more expensive price. I asked for a discount on a future purchase to make amends for the extra cost and inconvenience, especially since I'm disabled and all they had to do was offer a good will gesture but I got a sorry but no email back. That results in bad feedback, hopefully Kylie will stop using these in future

Item never arrived and now 7 days later still waiting for an uppate Order #ZACH3452UK

Ordered on May 6. A month later, my order still had not shipped, had not been assigned to a fulfillment facility, and had no estimated ship date. Customer support repeatedly confirmed all of this. What made the experience especially frustrating was the complete lack of meaningful information. Support could not explain why the order was delayed, could not provide a shipping estimate, and could not even confirm whether an unfulfilled, unassigned order could be canceled without "specialist review." I spent several emails asking increasingly specific questions. Every response followed the same pattern: apologies, thanks for my patience, and assurances that the issue had been escalated. Despite multiple escalations, nobody could provide a reason for the delay, a timeline for resolution, or a definitive answer regarding cancellation. The responses arrived almost instantly and felt more like AI-generated customer service scripts than communication from someone with actual authority or visibility into the order status. When asked direct questions, I often received polished but noncommittal answers that avoided making any concrete commitment. The most remarkable part was being told that my order had not been fulfilled, had not been assigned for shipment, and had no shipping timeline, yet canceling it still required additional review by another team. Eventually, I stopped waiting and obtained a refund through PayPal. Based on my experience, Ceremony of Roses was happy to take my money but unable to provide either the product or clear answers about where the order stood. I would not order from them again.

This company charged over 50€ for postage!! Ridiculous!! They won’t reply on time and offer no free refunds. Please avoid this merchant!!