CerebralReviews of cerebral.com

For my 2nd time I have been unable to use my microphone while on an appointment.

Update: I appreciate the fact that someone got in touch with me to resolve the issue shortly after reading my review. While I do think that customers should not have to resort to leaving bad reviews to get help/support from a company, I appreciate the effort in making things right. For a company that claims to be all about mental health, this has been one of the most stressful experiences of my life. My anxiety is through the roof! If you need to cancel, be ready to fight for it. No phone support for cancelations. After you send an email you only get an automatic response and your card keeps getting charged. I have been trying to cancel for days and no one will get back to me! Trust me: This would be detrimental to anyone's mental health.

Great idea, has definitely helped me but it has it's issues that aren't being addressed. Medication was being shipped, then suddenly stopped and nobody told me or updated my rx to local pickup, causing me to run out. Paying for the med&therapy plan does NOT guarantee you will get a weekly session with your therapist every week (4 per month.) Therapists are often booked a month or more in advance, meaning you're paying for a service you're not getting. It seems like the therapists have too many cases and not enough time. The therapists and Medication providers have been excellent though. Customer service is totally useless, you'll be on hold for an hour or more and your care coordinators sometimes take days to reply. If they could improve communication and scheduling, it could easily be 5 stars.

The Care Counselor and Nurse Practitioner that I had the pleasure of speaking with during my appointment slots were both very professional and refreshing to speak to. However, in conversation their responses to my statements/questions seemed very rehearsed and generic to me, Almost like they are trained to respond universally, instead of individualized authenticity towards the patient/client. I, personally, feel like I have, yet again, been written off by another medical provider and not given a chance on holding up my end as the patient, to see if what I am asking for will and is working and that I am not abusing the medications. I’m trying to go about obtaining medications I know work for me the proper way, which is to be followed by a medical provider, but I feel like because there is such a negative stereotype around controlled substances that everyone gets punished because no one Wants to accept the responsibility and hold up accountability with recipient/patient to take the medication as prescribed and rate the effectiveness or discover that there is abuse with the relationship of the provider and medication before automatically being told no. So, thus I will Continue on my search of finding someone who will not repeatedly offer me antidepressants, when I am in no way depressed with life.

Update 4-14: Updating to 3 stars as they processed the refund. Again Customer Service and the therapists are great, but the prescribers are awful. I hope this changes. Re: Nightmare, this is all in just one day if signing up. It said monthly special of $85 and $296 + 14 has been charged from my HSA Account. Customer service is great, and so are the therapists, but the prescribers are unprofessional. They cancel appointments last minute and are often no shows, which is pretty bad, especially because we are seeking help for anxiety and other things! Also, the virtual visits only work on browsers, not inside the app which is an inconvenience as you have to enable cam and mic on browser for all websites for it to work. This is a security risk.

There’s not an option on the app to choose or change therapists.

I can definitely see how this can be a great resource for someone who isn't insured, isn't able to get to a therapist for whatever reason, and/or doesn't have the resources for an in-person therapist or psychologist. I tried out Cerebral to avoid having to go into my doctor every 3 months to renew my prescription, but with all the tech issues I had with the app and switching up the counselor I was using, it wasn't worth it for me in the end.

My specific therapist is amazing I’m having some issues with the psychiatrist who sometimes things were going wrong with mailing or with communicating which meds were the best. There was also a billing issue that happened that was detrimental for the time frame but it was resolved pretty quickly that was nice. Overall I would say 3 1/2 stars if it was for my therapist five stars every time for my psychiatrist four stars every time for Cerebral itself and their ability to communicate and their functionality that’s where the three stars comes in