CerebralReviews of cerebral.com

Been waiting for a response for almost 2 months now about a refund. I was pleased with the service itself but if you cancel they'll still charge you and I guess that money don't come back.

My first care counselor talked about herself more than she asked me questions. Then, My second care counselor caused more issues than she helped solve. I ended up not trusting her and afraid to tell her how I was actually feeling. She nakia is unprofessional and crosses so many boundaries it’s not ok. I ended up shoving all these feelings down. For $85 a month I could have an actual therapist and my meds for free delivered to me through my insurance. You need to screen your care counselors a little better.

Cerebral charges your credit/debit card BEFORE you do the “onboarding” process. One of the first parts of onboarding was to choose a pharmacy, the website and app were glitching and wouldn’t populate a pharmacy near me, just kept giving the loading signal. Tried on several different browsers on my laptop as well as my phone over the course of a few hours. When that didn’t work, I reached out to support. Who asked me to do what I told them I had already done… then told me they let maintenance know. I asked if they could input the pharmacy and gave them the info and they told me they couldn’t help me. Three days pass, yes it took a solely web-based company THREE DAYS to fix a glitch, then I finally got to choose a pharmacy. I go on to the rest of the onboarding process, which requires a medical assessment where I learned I could not get care because there are heart conditions in my family history. A pop up came onto my screen saying remote care isn’t for everyone and suggested in-person care and to reach out to support for a FULL REFUND (thank god I took a screenshot). I reach out to support who feeds me some BS about how it’s a subscription and they don’t give refunds and it was all in the terms I agreed to but they would help me out and give me a 30% refund… so they’re keeping 70% of a fee… for a service I did not receive. I literally couldn’t use ANY of the “resources” of the app because onboarding cut me off before I could do so. I have sent my screenshot to support and told them I expect the refund. They did honor the refund after seeing this review and MANY emails. It was not an easy process whatsoever. In the email, they apologized but didn’t seem to have a plan to fix the issue in the future for others. They even asked me to edit or REMOVE this review which was absolutely out of bounds to ask in my opinion. They need to vet people and make sure they’re a good candidate for their program BEFORE they take their money. I very much believe they set it up the way they did to take advantage of vulnerable people. Absolutely disgusted. DO NOT TRUST THIS COMPANY.

They make you pay a month and schedule an appointment then it mysteriously gets pushed back a whole month so you end up paying $250 for nothing. No response via phone and email. Waste of money

You can’t cancel! They make you do a whole bunch of stuff, e-mail here, a full survey, and then it takes days for processing. Total scam

Online schedule double booked my appointment. I was unable to have scheduled meeting.

I paid for my medicine and never received it

I've had 3 prescriber appointments scheduled, in each case I've been in the Doxy chat 5+ minutes early as instructed. My prescriber has never connected. I've waited a combined 1 hour and 50 minutes without talking to anyone. In each case I emailed letting them know what happened. In each case I was told to make another appointment with the same prescriber. Always a week+ away. I've asked for a different prescriber who could accommodate me earlier and was not given the option. The prescriber marked me as a "No show" each time. I have zero connectivity issues with my internet and frequently make video calls. After the third time, I contacted customer support and asked to be refunded. I was told that customer support asked the prescriber who rold them that I didn't show up and that they could nor refund me.