CerebralReviews of cerebral.com

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3.9/ 5

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5,239 reviews

Cerebral3.9Average

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Feb 2, 2022

My Cerebral experience in a nutshell (Spoiler, it sucked)

My Cerebral experience in a nutshell: 1.) I subscribe, and sign up for an appointment to get diagnosed/receive treatment. (The nearest appointment being 2 weeks away) 2.) 2 weeks go by, I then check in to the appointment, nobody shows up. I reach out to support to cancel, and they successfully rope me back in, offering a new appointment that's only a week later. 3.) I check in to the second appointment, the caregiver is 15 minutes late and doesn't even have the capability to give treatment for the condition that I specified for (ADHD, she only worked with anxiety/depression) She tells me that she will be able to figure out the dosages I need, however, by consulting her team and will call me the following day. 4.) Surprise! She never calls. Cerebral reaches out to tell me that I must schedule with a different type of specialist, but that they only have 1 of them on their team in my state and so it might take a while to get another appointment. 5.) The nearest appointment is another month away - for me to be able to see the type of specialist I *actually* need. Didn't I fill out a form at the start specifying my condition? This company doesn't have the capacity to take on more patients. Their mission is clearly to take as much money as they can from people who are desperately trying to feel better. I'm hoping to (at the very least) get a refund from them ASAP because I've waited over 5 weeks for literally nothing in return. Stay away from this company at all costs

By Daniel

Response from Cerebral· Feb 2, 2022

Hi Daniel, thank you for taking the time to share your experience and concerns with us. Our intent is to support individuals along their mental health journey and we’re sorry to hear that your experience has been so negative. We understand how important it is to get the support that you need and I'd like to take a closer look to see how I may be able to support you. You can can email us directly at [email protected] or respond to TrustPilot's request for more information so that we may reach out to you. Hope to hear from you soon. Best, Stefanie Cerebral Coordinator