CerebralReviews of cerebral.com

I felt like my councilor was “faking it till she could make it” seriously I didn’t feel as though my first meeting with her went very well at all. Unfortunately I feel more uncomfortable with this online help then I did before.

It took a while to get where I needed to go I kept getting run around being starting over a log in and do this med today and then back around 4 and then different rates on the counseling was not real happy about it

I specifically wrote in my notes that I needed one certain medication. As soon as she got on she told me she doesn't prescribe it. So as far as I'm concerned that was a waste of my time. I told her I didn't want any othee medications, she was so insistent that I finally just let her prescribe something for me. But I never picked it up. Kind of a waste of time. She also told me the medication she did prescribe me only had a side effect of being drowsy. When I looked it up online the side effects were worse than my actual problems and would have been a nightmare if I actually took it.

The talk therapy experience was fine for my first session. However the prescriber experience was awkward, I explained my previous experiences with medication and what I currently take and I kind felt like they were asking me like "what meds you want?* Well I don't know, isn't that what you all are supposed to guide me on? And they stated that they can't give you meds that you currently take Because they are controlled, I was caught off guard because I was hoping for the price I am paying without insurance I could use cerebral as a one stop shop because the hardest part about addressing mental health In our country is lack of available and educated resources, what use does this service provide me if I'm treated like another number to prescribers or judged as a drug addict because the meds my doctor has for me are controlled. It's very frustrating, I like what cerebral is trying to do but we all are not quite there yet

Communication could be better and I seem to always get an error when I try to schedule anything. Then there are issues with the times allotted. I think once the kinks are worked out with my account it should be okay.

The NP said I was right on the edge and basically didn’t want to give me a diagnosis without a second opinion.

The people are amazing. I'm so grateful for finding Cerebral, but the account support has been an absolute nightmare. I can't get invoices to submit to my insurance, and be very careful when you submit your insurance information.

I have mixed feelings about Cerebral. My first Therapist was fantastic. We had several sessions together then one day I was notified she was no longer working for Cerebral. The next person ultimately wasn’t certified in the state I lived and I scheduled with her 2 weeks out. So after 2 more weeks, I rescheduled with another person 10 days later and she had to cancel on me. So I’m now 6 weeks out and still haven’t had a session and was being charged the full rate. They did pro rate for me a small amount. But it seems the turnover rate is high at Cerebral. I’m also working with a clinician for medication. She has been with me since day one and is fantastic. She’s on the ball, knows my history and is prepared when we start our sessions. I’ve met with her 6 or 7 times over the past several months and I feel a lot of progress has been made with her help. So she gets 5 stars!