CerebralReviews of cerebral.com

I have been trying to cancel my subscription for around 3 months. I filled out the form several times, got an email saying my account was canceled 2 months ago, and I'm still getting charged. I honestly don't know what else to do to get my $255 (and counting) back

I was subscribed to this site for two months and here's my honest review: this site's a scam. I wish I had either the mental or financial power to do something about my ~$500 they took from me without providing a single service (other than couple of words through "chat"). First, as someone mentioned, it took awhile to book my first appointment. As a result, most of the first discounted month basically went by without any help in return. This alone should be a fairly big red flag, considering those who suffer from mental illness (at least in my case) often need immediate help when they reach out. When I finally got to meet my prescriber, the first month has passed, and apparently I needed to do another monthly assessment. He told me we need to reschedule, and I said just use the previous assessment but no, my session was cut short. So I tried to reschedule and the earliest possible was 2 weeks out. This meant I needed to pay another month of subscription if I wanted to see a the prescribed, which I did. Then I requested to cancel my subscription so that I don't forget about it next month, and was going to reup my subscription after seeing how the following sessions go with both the therapists and subscriber. Guess what happened? All my appoints my got cancelled. As a result, I ended up paying nearly 500 dollars for ABSOLUTELY NO SERVICE IN RETURN. PLEASE, IF YOU ARE READING THIS COMMENT, BE AWARE OF WHAT TO EXPECT. IF YOU ARE SUFFERING FROM REAL AND TERRIBLE MENTAL ILLNESS, DO NOT EXPECT TO RECEIVE HELP FROM THIS SITE.

They certainly don't even deserve 1 star. I will warn you right now that if you sign up for this service, you will NOT have the ability to cancel your subscription. They say you can email them to cancel. I tried that multiple times without response. After a handful of emails over several weeks to the cancellation address, I finally received a message then asking me to fill out another form which I completed immediately. This was the day after they charged me for my second month so they had a full month to process the cancellation. I finally thought I was rid of them, but no. Yesterday I was charged for the 3rd month subscription and finally had to get the bank involved. They are attempting to invalidate the charge, and I had to cancel the card (which is yet another inconvenience) so they can't charge me again. I honestly don't care if they can't recover the money - I only want to be done with these crooks. Over my dead cold body are they ever going to get another red cent from me.

Cerebral is awful. They were not transparent about their charges and when I canceled hours after signing up they tried to get me not to cancel but said they would be keeping my money, all while there were no services rendered. This company is a scam and do not give them your payment information in any way shape or form because they will charge whatever they can and then tell you "too bad". Unethical company, misleading practices, terrible service. Avoid at all cost.

I can never schedule a appointment I have paid for about a year and only been seen twice. I tried to cancel and you will not let me. this has been a waste of funds. I dont even take meds anymore. I dont want them stop sending and making me pay!!

Cerebral felt more like a mental health exploiter than a care provider. All they care about is keeping you on their billing cycle. I had high hopes when I started medication management with them 5 months ago. Despite them taking my money, they did not provide any of the services they promised. Since then I have been passed back and forth between prescribers, been transferred to doctors outside of my health insurance, had drs not show up to appointments, and the ONLY time my prescription was filled on time was the initial appointment. They also blatantly have lied to me saying that my prescription was ready when it wasn’t, in addition to telling me that they got the billing with my insurance figured out ( when it also wasn’t!). After getting my records back from them, my provider literally lied about me, my career, education and BLATENTLY misgendered me, on her notes. Since starting with Cerebral my anxiety has been worse than it's been in years because of the lack of care possessing the entire staff. The cancelation process is also proving to be an awful experience-the million questions they ask in response feels like I was being gaslit by the company- this tactic seems to be recurring with the company and adds to how much they are exploiting mental health. I was even yelled at by a phone customer service provider once because I was vocally distressed/crying over the phone because of how disrupted my life was from my 3rd late prescription in a row ( It took 3 WEEKS to get it written! WHAT). DO not fall into this MLM of a mental health care company. They do not care about you. I wish I read more negative reviews before signing up ( their website of course only has positive experiences)

Cerebral advertises that they provide medication and therapy. After paying to sign up, the therapy is actually not included and is an extra cost. Additionally, it is impossible to connect with any prescribers. So I cancelled and was told my money would be refunded. Then I was randomly contacted by someone and told I was being sent medicine. They informed me it would be covered by my insurance. Not only was I not refunded the membership cost, I was also charged an extra fee for the medication, which was not the medication they said they were sending. After spending weeks trying to get this sorted out with customer care, they are now refusing to return my money. Do not sign up with Cerebral, this is a scam!

I had been with Cerebral for three months. Met with only two “prescribers” and kept getting shuffled around - with very few appointments available. Could be a great option for some folks, but 3 months to not get any help at all was a major hindrance. Great concept, fantastical failure of execution by Cerebral.