CerebralReviews of cerebral.com

I have not had an appointment since October 2021 (it is now March 2022) and I have tried to cancel but have still been charged for 5 months of a service that I was not using.

Do not trust! I got a call from a person who was very suspect. Did not offer up credentials, was extremely irritated and defensive. She said I obviously didn't want help and said that she had other calls to attend to. I do not recommend this service at all.

Literally terrible. A complete scam. And they're completely dodging me when trying to cancel my account after I received no help whatsoever after being charged. Don't sign up, just see a provider the old fashioned way by contacting them directly. This is a money grab company and you'll seriously regret getting involved. Obviously all of these negative reviews are for a reason.

Due to some fun with covid I didn't have enough money in my account to cover their automatic payment. I found out when I went to fill my prescription and was told my request was denied. No effort was made to contact me. Now I'm one week into being cold turkey on meds that are very dangerous to suddenly stop and start

I have been with Cerebral for almost 1 year and the customer service has gotten worse as time goes on. I have messaged in the app about my medication needing refill and have not received a response for 3 days. I cannot get anyone on the phone. This is terrible for someone with anxiety to have to worry about not being able to get the company you pay your money too, do what you are paying them to do. Noooo response at all to emails as well.

Bad Customer Service and Greedy Company I have been trying to cancel this subscription (which I never signed up for) for months. And I keep getting charged. I have an email thread going back and forth with different associates telling me that the ticket is closed / case resolved. I followed the cancelation links multiple times amd asked for refunds, asked for more information and still...this company continues to charge me.

They only want your money. They will not schedule you an appointment to see anyone in a timely manner. There are numerous problems with their website, and the company is honestly just a money grabber, they don't care about you or your problems only your money!

This company, though containing some nice people, appears to operate in a predatory manner. Even after multiple written requests to withdraw from the service, I was billed again and again. Billed for prescriptions I didn't need refilled, billed for meetings I didn't attend, request, or even schedule. Billed for a month's subscription - because you've got a whole support team to pay - even though that same support team dropped the ball again and again. They double shipped a prescription and didn't tell me, then refused to fill it a month later. I'm not in the habit of complaining online but after such a long, thoroughly documented, horrible experience with them - they still asked me to write a review - which is in and of itself a microcosm of what is wrong with Cerebral - it's too automated to be relied upon, and it is about profit and profit only - these people have no interest in bettering your mental health. It's a scam, just use an actual doctor, not a 6 person support team on the internet who never remembers your name and has no concern for your mental health - all they want to do is bill so they hit their quotas. I would strongly discourage anyone who is actually trying to improve their life to steer clear of this company.