CerebralReviews of cerebral.com

The app wants me to set up an initial appointment, yet I jave already had that appointment and was waiting on a response from,it as the care provider said she will call me tonight with a plan and no call

Same day approval, but SUPER SLOW DELIVERY Same day approval for meds ( anxiety /depression) for a prescription refill,- ie I was able to speak to a Prescriber on the same day that I applied. However, SUPER SLOW DELIVERY. They use snail mail USPS to ship prescriptions, which is NOT going to be the fastest route. It took 3 DAYS for their Pharmacy to process my script. Then the USPS forecasts that it will take an additional 4 days to deliver. But it is USPS, so will likely take 7 days. STAY AWAY if you need your meds sooner. ONLY 30 day supply script on the first round too. I will probably switch to my local PCP as they can approve the meds at same speed, and my local pharmacy can fill the script on SAME DAY and they can give me a 90 day supply!

Although i’ve been able to get my medication & I haven’t had many issues in receiving my prescriptions, I have yet to have a long term prescriber assigned to me. I’ve gone through 5-6 different prescribers due to everyone leaving Cerebral. However, one of the many reasons is due to the new laws introduced about prescription medications & liability issues. Cerebral WAS a good platform for people with ADD but now it’s a vacant platform that will sadly go out of business in a matter of years, if not months.

As far as my care providers go, they have been great and I like them very much. My issue is that the system keeps sending an automated message telling me if I don't set up a follow up, then my coverage and care plan will lapse. I have received the message at least 5 times in less than 2 weeks. I have been told to disregard the message...but it isn't very helpful to my pre-existing anxiety to constantly receive messages telling me I'm going to lose my coverage. If they could fix this one issue, my review would definitely go up to 5 stars. If I continue receiving these messages, it's likely I'll cancel my subscription for another service instead.

This is my first time getting help for my depression. During my first meeting with my care counselor he asked basic questions like if I knew what depression and anxiety were and I said yes I do, but there wasn't much more than that. I had figured that I would get a chance to talk about why I felt depressed and or what I felt depressed about. When I asked if I could talk about my depression more I was told, "I guess so for an additional $30 I can arrange that in 2 weeks." "Also you would have to change to the premium plan as well." I'm sorry I can't afford that plan but I wish they would have informed me that when they say basic they mean minimum conversations, lack of emotional release, and do it all by yourself therapy.

Been using them since October. No issues with counselor or prescriber. My issue is that I asked them to pause my antidepressant medication shipment for a month which I guess stopped it entirely. Which is fine, that happens. When I asked them to please resume it, the request seems to have fallen through the cracks. They sent it with expedited shipping and I think the intention was to have it delivered on a Friday morning. The tracking information showed it as due Monday by 8pm. Which means 3 to 4 days without medication which is a fun weekend of withdrawal symptoms. I immediately requested that they send the prescription to a local pharmacy so I could pick it up and avoid withdrawal. It’s been 3 days and they have not done so, nor have they provided a reason why they could not do so. This seems like a really simple fix to me so I’m not sure what the issue is. It’s really crappy way to treat a patient.

It is a little early to evaluate how I feel about it. Need more time.

Ive been using cerebral now for about 6 months. Ive been through 3 counselors; the first one kept canceling appointments, the second one talked to me for 5 minutes and told me she couldn't help me, finally this 3rd one seems like a decent match but well see it was only my first session. I told my prescriber about my anxiety and they haven't really touched base with that just more focused on my adhd and depression. They have been nice but seem more focused on just prescribing me with something than asking me how im doing and the issues I have at the moment. But i guess thats what the counselor is for. I dont know if i will continue after October due to the fact that they will no longer be able to prescribe stimulants which i need for my ADHD.