Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 350 reviews with 4 stars · Clear filters
edit: I have since changed to therapy instead of the counselling and it's been amazing. I love my therapist, she is wonderful. we meet every week and text throughout the week. it's been good. original: I wish the video chat with my counsellor was longer or more often. Texting with them is great but sometimes talking it out is needed. I love cerebral and so far that’s the only thing I’d change.
By Natasha T.
The service is great the people are very helpful and wonderful. I think the app could be more user friendly and it can be a little hard to navigate at first. The insurance has been an issue for me as well but other than that I LOVE the service and the people and I can't express that enough. People make the difference.
By Matt
Cerebral is great just wish I knew medication wasn’t included in the monthly bill. Seems steep to pay 85 dollars for one therapy appt a month and then still pay for meds on top of that.
By Kali T.
I've had good interactions with everyone I had dealings with at cerebral. I believe that there's talent and dedication in their organization. Since they are in the business of finding a medication solution to the problems that they deal with it seems perverse to find fault with that but they may have to put some attention right at the intial contact with determining if what they offer is the right fit for their patient. I'm not wanting to continue with looking for a medication solution to my issue. Good people and program if what they provide suits your problem.
By J.Y.
My big issue with Cerebral is that it’s made to seem like it’s affordable but it’s $325 a month and that’s not very affordable I know that each therapy session is like $300-$200 but it’s still a lot of money monthly. I do love the accessibility that I have to my therapist and my psychiatrist I am I think that the services that are provided are perfection but the only thing that I struggle with his the financial cost even though I know it’s a lot more reasonable than other options
By Xiomara R.
Marie was great! I was getting upset because our meeting was scheduled for 6PM, and she didn't get to me until 6:18PM or so. She won "points" because she did not rush me to get to her next appointment. I am grateful that I could get one of my prescriptions. Looking forward to a good working relationship.
By ERlinda
I didn’t appreciate in the beginning being charged for a week that I had no services because I couldn’t get an appointment till the following week. My counselor is responsive and reads carefully what I convey to him. I truly appreciate this. I know I need more time to get out all I need to fix. I have had no luck yet with the medication that was prescribed to me.
By Pam
Easy to navigate and less hassle of setting up an appointment. No need to leave work to make it to a destination.
By Richard C.
