Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
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When I was lost and hurting and had no idea where to turn my PCP wasn't willing to help due to it being psych concerns my office psych appt wasn't for another month+ my wife googled cerebral and we gave it a try! One of the best decision we've made through this Rollercoaster of events and feelings I've been dealing with!
By Zach
I’m very happy with the whole program. Everyone is very kind and helpful. I can reach out with the messaging any time and my coordinator always gets back to me within a day or so. The counselor I talk to is amazing too!
By genna T.
This has made it so amazing to get help I’ve never taken my mental health as serious as I should if and I finally feel like I’m grabbing my life back
By Bryanna N.
Very professional, loved
By Jenn M.
As someone who works in healthcare with varying shifts, it has been extremely difficult to find care. Cerebral made it so easy. They are easy to get a hold of and answer any questions I might have. I highly recommend.
By Katrina E.
I think we’re on a good path here I just need to fix the insomnia issue. Update: I’ve since been in touch with my provider and we’re trying a new sleep medicine. So far it’s okay. The best part is that asking her to help me with this issue was so easy. Other providers are so quick to write you off. I’m now on a medication regiment that I think will help. It’s still to early to tell but Lord knows these people make you comfortable enough to talk about the way you feel. My provider is one of a kind, that’s for sure. For once I don’t feel like an inconvenience.
By Mary H.
Response from Cerebral· Aug 27, 2021
Hello Mary, This is Rachel with Cerebral. Thank you for taking the time to share your feedback. We appreciate being able to learn more about your experience with Cerebral. We’d like to offer our assistance in helping you in any way we can. Please don’t hesitate to reach out as a response to this email or by phone at (415)403-2156 and ask for Stefanie. Let me know how I can continue to support you through this process. Warm regards, Rachel T. Cerebral Coordinator
Update: they have reached out to me and have amended the inconvenience that was caused. I have since been able to log in and see my account again. Received compensation for the missed services. Have had 3 appts since and I believe we are on the right track.
By Marti F.
They helped me get my life back on track. It takes time and you have to be committed but it works. I am not losing days, weeks, months to my depression. I have a sense of control over my life now and where I want to take it.
By Zhang H.
