Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 350 reviews with 4 stars · Clear filters
Everyone has been doing a great job, I think it’s a fantastic service to have available for people who are in a mental healthcare desert or for any reason. The only thing that makes this service difficult is when people leave, care coordinators through providers, mental healthcare is extremely reliant on trust and we all work to establish it.
By Ashley B.
Love the program and my therapist and my prescriber but the pharmacy connections and getting something prescribed is terrible.
By Devin C.
I just had my second prescriber visit and have had a really good experience so far. Everyone has been very friendly and helpful, professional, and I’ve gotten timely responses. A few glitchy emails went out saying appointments were canceled when they weren’t, but that’s the only thing I can think of that hasn’t been grea.
By Catherine D.
The team at cerebral is amazing they listen to me and help me come up with the best solution they are so professional and caring I would recommend cerebral to anyone that wants the best care possible
By Cherity C.
I am pretty happy with the help I am receiving but I can honestly say the ease of app and contacting my doctors hasn’t been easy i feel like I spin in circles and my request are not going to the correct people now the staff are great and want to help but accessing my doctors isn’t easy unless I have an apt
By Steph K.
Cerebral has saved my life. At a low point in my life you made it so easy to get the help I needed. If I had to go the traditional route who knows when I would have got an appointment. Thank you thank you
By Shonagh B.
Make sure you know what plan you would like to sign up for prior to processing! Do your research beforehand. I signed up during a state of panic and had some issues afterwards cancelling my account and shipments. Stefanie with customer service did a great job at helping me out although the process was a bit lengthier than desired. After some back and forth emailing I was able to be properly helped with my account!
By Liza D.
Response from Cerebral· Aug 22, 2021
Hi Liza, Thank you for writing in. I appreciate you taking time to share your feedback and experience here with us at Cerebral. I regret to hear that you may have had trouble with cancelling your account recently. I can definitely understand this frustration and would be interested in seeing how I may be able to assist. I would like the opportunity to make things right and help repair your trust in Cerebral. Please feel free to reach out to me at (415) 403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Kind regards, Stefanie H. Cerebral Coordinator
It didn’t work for me but that doesn’t mean it wouldn’t work for you. I think I just need to see someone in person to make sure I get what I need. I had some problems but the company was more than accommodating to help resolve my issues. Even though it didn’t work for me I’d recommend someone to try it. It helped me start my path to recovery. Thank you cerebral team.
By Lauren E.
Response from Cerebral· Aug 17, 2021
Hi Lauren, Thank you for taking the time to share your feedback with us. I sincerely apologize for any confusion in our pricing structure along with any difficulties you faced in utilizing our services. I would like the opportunity to make things right and help repair your trust in Cerebral. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to assisting you in any way I can. Kind regards, Stefanie H. Cerebral Coordinator
