CerebralReviews of cerebral.com

Write a review Call Website

The Fair Hearing score

3.9/ 5

Average

5,239 reviews

Cerebral3.9Average

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on The Fair Hearing: 2026

More in Mental Health

Write a review

Jun 24, 2021

So here is the thing…

So here is the thing… I joined Cerebral at a very low and desperate point in my life. My health insurance only offered providers that were either too far away, did not accept any new patients, or were rehabilitation centers that happened to offer counseling for their rehabilitation patients. Seeing that a therapist out of pocket could easily be $400 per session, paying a $30 fee for the first month and $85 every month after seemed like a good deal. Pros: my initial appointments were scheduled for the following day which was awesome. I get to see a counselor for 30 minutes a month, and have started medication. Cons: scheduling an appointment after that initial appointment is next to impossible. My counselor is fully booked. Although the coordinator and counselor assigned to me were able to squeeze me in, it is not showing up on the app, as that appointment time doesn’t really exist. Furthermore, the most valuable package, which actually includes a therapist is very expensive. Seeing a therapist is the most important thing for people who suffer from mental health, but you won’t get to select that option without paying easily $400 a month. The prescriptions are also a separate cost. They’re only $10 each, but that DOES add up every month. You get to see a counselor, but it’s only for 30 minutes a month. You can’t really do much with that time, and it’s not a therapist. They have exercises on the app, that I was really excited for. However, it’s just the same exercises, and are mostly educational (but once again, you only learn so much reading the same exercise time and time again). Am I grateful for Cerebral? Sure. But I’m mostly disappointed. Because although I’m receiving some type of care, it’s minimal and it’s not what I need - what I need I can’t afford. Lastly, I have attempted to input my insurance information (which it allows you to do) so that I may hopefully be at least partially reimbursed by my insurance. Every time I try to input it it doesn’t go through.. I have asked both the coordinator and technical support for help with inputting that information, but no one has been able to help. So so far whatever minimal care I am receiving is out of my own pocket.

By Irini X.

Response from Cerebral· Jun 25, 2021

Hi Irini, We appreciate you taking the time to share your feedback. I'd like to sincerely apologize for the difficulties you faced with utilizing our services. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. I am interested to see what I can do to help improve your experience with us. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator