CerebralReviews of cerebral.com

Response from Cerebral· Apr 15, 2021

Hi Tianna, Thank you so much for writing to us about your feedback. I want to take a moment to apologize for any difficulties you may have faced in utilizing our services. I can see how this would have been a frustrating experience, and I would like to do what I can to help here. Please feel free to contact me at (415)403-2156 or [email protected], and ask for me! I am happy to help and I look forward to talking with you! Kindly, Molly V Cerebral Coordinator

Response from Cerebral· Apr 12, 2021

Hi there, I really appreciate you taking the time to share your experience with Cerebral. I can understand your frustration with this experience. I apologize if you did not feel supported by your team and your provider. I am disappointed to learn that you may have received less-than-satisfactory care. I would like to see how I can help repair your trust in Cerebral. Please feel free to give me a call at (415)403-2156 or email [email protected], and I am happy to see how I can assist. I look forward to speaking with you soon. Best, Molly V. Cerebral Coordinator

Response from Cerebral· Mar 29, 2021

Hi Erin, Thank you for writing to us regarding your feedback and experience. I would really appreciate the opportunity to learn more and speak with you. We are working to improve many aspects of our services, and your feedback is valuable. I also would like to apologize if you faced any difficulties in utilizing our services. It sounds like we could have better supported you, and it is disappointing to hear that you received less-than-satisfactory care. I would like to talk more about your experience and what I can do to help. Please feel free to contact me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Kindly., Molly V Cerebral Coordinator

Response from Cerebral· Mar 25, 2021

Hi Kristen, Thank you for taking the time to share this feedback with us. I apologize if you faced any difficulties utilizing our services. I understand that wait times can be frustrating and we are constantly working to provide timely access to mental health appointments I would like to see how I might be able to help. Please feel free to reach out to me at (415)403-2156 or [email protected]. I look forward to speaking with you and helping in any way I can. Best, Molly V. Cerebral Coordinator

Response from Cerebral· Mar 24, 2021

Hi Annette, I really appreciate you taking the time to share your experience and feedback with us. We strive to provide timely access to mental health care, and I apologize if you faced any difficulties in utilizing our services. I can understand that this can be frustrating, and I would like to see how I can help. Please feel free to reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you and assisting in any way possible. Warm regards, Molly V. Cerebral Coordinator

Response from Cerebral· Mar 16, 2021

Hi Traci, I want to thank you for taking the time to reach out to us about these concerns. This certainly isn't the high standard we expect from our providers, and I apologize if you have faced any difficulty utilizing our services. I would like to take the opportunity to learn more about your experience and see how I may be able to assist. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I hope we are able to speak soon and resolve some of these issues. Kindly, Molly V. Cerebral Coordinator

Response from Cerebral· Feb 18, 2021

Hi Ariel, We sincerely appreciate you taking the time to share your feedback. These insights do help us to improve in providing a seamless experience for our clients when it comes to receive support for their mental health. Please feel free to reach out to our support line at (415) 403 - 2156 or [email protected] and ask for me directly. I'd be happy to see what I might be able to do here to help resolve some of the challenges you've faced. Kind regards, Catherine

Response from Cerebral· Jan 25, 2021

Hi Heather, We sincerely appreciate you sharing your feedback. I'd like to do what I can to help resolve some of these issues you faced. Please know that we are wholeheartedly striving to improve in our mission to provide affordable and accessible mental health care. If you'd like to take some time to speak directly, I'd be happy to hear out your concerns and see what we can do to make for a better client experience. Please feel free to reach out to our support line at (415) 403 - 2156 and ask for me directly. Best wishes, Catherine