CerebralReviews of cerebral.com

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3.9/ 5

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5,239 reviews

Cerebral3.9Average

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Dec 16, 2021

My assigned therapist is amazing but...

UPDATE: Cerebral bent over backwards to correct and address my issues. I am grateful for the follow up. I am bummed this happened at all, but I do hope they improve their client handling from. Here on out. Like i said, I love my therapist and the service. My assigned therapist is amazing and is helping me greatly. However, their billing issues and customer service must change. They are not only driven by the Ts&Cs, but by charging credit cards that have been removed from my account. How did they do that? When I attempted to cancel my subscription, as I lost my job and no money to pay for the service, they had zero sympathy. They cited their terms and conditions. I get it. My bad. However, can you help me out? Nope, they could not. Not only that, they deactivated my account and I could no longer attend my scheduled sessions. I asked them to reconsider, as they fraudulently charged my card not on file or on my account. Nope, again. My last email to them was to have a supervisor contact me. They finally responded after 3 days with a partial refund and they deactivated my account again and removed all of my sessions again. My therapist was not involved. It was sent by or powered by zen desk. I'm not feeling the zen and not feeling cerebral. I'm super disappointed that a platform here to help mental health instead causes more mental health issues. One day, they will likely get sued and I will totes join that class action!

By Kristi

Response from Cerebral· Dec 17, 2021

I appreciate you taking the time to share your experience with us. I can understand why this may have been a frustrating experience. I want to apologize if we were not able to support better. If there is anything I can do to help, please don't hesitate to reach out. I would also like to take some time to learn more about your experience. Please reach out to me at [email protected] and ask for Meagan M. I look forward to hearing from you and helping in any way I can. All the best, Cerebral Team