CerebralReviews of cerebral.com

The only problem I have is trying to setup appointments on the app or website. It does not show you the availability for your therapist or provider. If I could see the availability with the shift work I do that would make it much easier.

I think it's a great service. I'd put more effort into communications, visual assets such as timelines, discussed goals and shared links, articles, etc. that were shared in sessions. These should live in each client's account so that they're easily accessible to them/us.

I found the services provided to be helpful. My care counselor and prescriber were kind and engaged in my care. However, even though cerebral is one of the most affordable online mental health services, it was still out of my budget. I found an in person MD who could prescribe me the same medication. This was all covered by insurance, so it was the better option.

I LOVE my therapist & prescriber. There's still a bit of a delay in communication between them sometimes but I like that they are all in one place.

It’s so hard to get my three care providers to communicate. Jordan is the best and I’m so glad she’s my therapist. She has truly changed my life. It seems like my prescriber has so many things on her plate that she forgets who she is talking to. She was a half hour late got out appointment and while it wasn’t a huge deal it made me feel like I clearly wasn’t top priority. I’m trying so hard to get my mental health on track and it seems like the only person who cares is Jordan.

I would prefer that the business model started with the care counselor instead of the medical provider. I didn't really want more medication before getting to a clinician. However, the care counselor I have is truly wonderful. She is tasked with making sure my mental health needs are met. If I were only rating and review this one aspect, my care counselor would be receiving 10 STARS from me.

This program and app was a bit difficult to navigate in the beginning for me. After entering insurance information ( my wife's insurance at the time), the app assumed I was her based on the information I gave. Possibly an error on my part, misread/misunderstood directions. Having a counselor, care coordinator, and provider( for prescriptions) was a bit daunting at first, but after meeting/communicating with each it became much clearer the roles of each person. There have been some connectivity issues through the platform. One session I could not hear my counselor while on my usual mobile device, but was able to connect via a laptop computer. No issues outside of the one incident. I have had some issues and confusion on prescriptions with the pharmacy not communicating with the provider, but i cant fault Cerebral for that. Aside from a few technical issues, the people are very good at their jobs, but the user interaction with the app could use a bit more tidying up.

I love my therapist. The prescribing process is a little touch and go