CerebralReviews of cerebral.com

Scheduling isn’t very convenient if you want to stay with the same person. Could be months before you can get an appointment. Not really worth the expensive monthly fee. Only good thing is getting access to meds so I guess that’s what I’m really paying for.

Update 11/14/2021 They actually reached out to me and refunded my money. A representative reached out to me and notified me of the refund, and apologized for the experience that I had. I have given them an extra star for correcting the situation. **This was my INDIVIDUAL experience with CEREBRAL** I am making it a mission to help people to not trust this service. Like many others have said, this service only cares about how much money they can squeeze out of you. I am bipolar and I left my previous psychiatrist, because he was unable to help me. Desperate, as a result, I came to Cerebral. I paid the fees and ended up paying around 50 dollars for a psychiatric evaluation and medication. The evaluation was not rushed, but I knew that the provider was not really paying attention to my concerns. He prescribed a new medication for mood stabilization (which I was okay with), but refused to give me a prescription for my anxiolytic medication (Cerebral states that they will re-prescribe a medication that the patient is currently taking, granted the prescription is from no longer than 3 months ago. I even took picture of all my meds to confirm and it got lost in the fray), because he wanted me to "try" another medication. As someone who has been struggling with bipolar disorder for the last 4 years, I have brief knowledge of what meds work with my body and mind. So how could someone deny me something that I have a complete justification for? It's atrocious that the provider refuses to listen and work with the client. Especially, if that person is in danger and severe mental distress. So seeing as I was not going to get the help I needed and required. I cancelled my subscription which ends on the 11/25. Today is 10/29. All my appointments got cancelled and I am unable to access my account. So as soon as I refuse to pay, I get shortchanged? Disgusting. So like any rational person, I tried to reach out and messaged them on the app and portal. I got short brief responses that further exacerbated my situation. So I tried calling them, it took a week to finally get through the automated responses and get in touch with a friendly service representative, her name was Kim and she was wonderful. She listened to me more than the doctor. She explained everything as well ad it eased my anxiety a bit. I wish this service on no one, especially if you're someone with debilitating mental health issues. PLEASE BE AWARE OF THE COST AND KNOW YOUR RIGHTS AS A PATIENT. It is ideal for you to defend yourself. Know what you need and understand your condition before taking a shot in the dark.

Regular check-ins are nice. I work with my own therapist, it would be nice to not have to check in so often with the coordinators. It isn’t a value-add for me.

Unfortunately this format did not work for me. There were multiple technical difficulties, as well as lack of scheduling availability within a reasonable time frame. The providers and customer service was very helpful, but unfortunately my experience was not ideal. I do feel it was very quick to prescribe and increase medication with little to no actual therapy. I have gone a more traditional route and am find this works better for me.

The cancellation policy is a little bit tricky so be sure to start this way before your renewal date so you don't get charged. I found it really really concerning that I was not able to remove my debit card at my discretion. My insurance actually covers all of this stuff and for some reason it is not applying, and no matter how many times I upload on their website my insurance card (specifically for medications because they will be zero dollars) does not save no matter what I do, it may be a bug. I tried this service for a few months and I found out for the first time that the pharmacist and the prescriber need to be in constant communication because for some reason the pharmacist chose to give me pills that can't be broken into smaller pieces, he gave me powdered capsules which was likely not asked for specifically by my care coordinator. I guess he didn't understand the instructions that I would start on a lower dose and then get it higher if need be, that implies the pills must be breakable. Maybe my pharmacist is incompetent I'm really not sure, but it should have been in the prescription order. They also sent me pills via cerebral even though from the beginning I asked for them to send it to the pharmacy right across the street from my work. So as a result I have 3 months worth of pills that are too strong because my pharmacist decided to fill the entire length of order, all the refills all at once. Makes no sense. But my care counselor was actually really sweet, she was pretty helpful but the service is really not worth the money. Like I wanted to cancel immediately and I couldn't even figure out how. Because my insurance card wasn't accepted I paid for my prescriptions as well as the service which I wasn't even supposed to pay for because according to my insurance, it's covered. It was an interesting experience, but going to a clinic for mental health may suit more people.

I absolutely love my therapist Rana and the weekly therapy sessions right from the comfort of my home!

i had a great psychiatrist but i didn’t know shortly after she wrote my interminett FMLA for anxiety depression and insomnia she was leaving . I needed some adjustments and additions or at least a letter of accommodation due to my jobs triggering effects on all 3. The new provider would not write it even though the provider literally just left . Instead her reaction is to give me MORE pills instead of honoring my request . it’s messed up . And there is no switching either . I felt our first meeting lacked a connection. She seems like a machine rather than a provider who understands a client in distress . I could use the adjustments on my fmla & a letter of reasonable accommodation . I have to write it myself instead of anyone writing on my behalf ; my job will take them more seriously than if it comes from me . It was great until my provider left and i have a new one who won’t give me a reason why she won’t write it.

I canceled my service and was still charged a month later! Edited to add that after multiple attempts I was finally refunded. Still rather expensive for what you get and out of my budget.